this post was submitted on 16 Nov 2024
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What if protonmail, gmail or whatever email provider you are using goes belly-up? Are all your accounts doomed?

If so, what are some preventive measures? Adding backup emails to your registered accounts?

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[–] surewhynotlem@lemmy.world 56 points 5 days ago (1 children)

If Gmail goes belly up, you won't have a problem. Every service will have a problem. You can just ride along with all the other customers.

[–] And009@reddthat.com 13 points 4 days ago (1 children)

It's not my problem if it's also everyone else's problem

[–] Lost_My_Mind@lemmy.world 2 points 2 days ago

If you owe the bank $100 that's your problem. If you owe the bank 100 billion dollars, that's the banks problem.

[–] Lost_My_Mind@lemmy.world 2 points 2 days ago

This happened to me.

Hotmail was my email from 1997 until last year. I still know the password. But it wants me to do a security check. By sending a code to my backup email.

Problem is, I haven't logged into my backup email in forever. So it wants to send a security code to my hotmail account.

......

.....

You see the problem, right?

[–] dhork@lemmy.world 40 points 5 days ago (3 children)

All my shit is in the Google ecosystem. I am fairly confident that Gmail is not going away anytime soon. However, I am more afraid that some obscure ToS violation will forcibly disconnect me from their ecosystem, and I will have to scramble to make sure all my contacts have my alternate info. I am doubly screwed, as a Google Fi customer. If we all get suddenly degoogled, I lose a phone number that I have had for over 20 years.

As good a deal that Fi is for me (I normally don't use bandwidth unless I travel internationally), I may switch soon just to reduce my exposure to Google.

[–] deegeese@sopuli.xyz 18 points 5 days ago

This is why I’m migrating off Google to a custom domain. I have no fear Gmail is going away, but I fear if they ever block my account for some inscrutable reason there will be no way to appeal or get actual customer service.

[–] sxan@midwest.social 9 points 5 days ago (1 children)

Fi isn't that great. We were on Fi for years; I switched to Mint, my wife stayed on Fi until I was sure it was going to work. So far, I pay less for more, no gotchas.

It was amazing when it first came out; now it has a lot of competition that beats it.

[–] dhork@lemmy.world 3 points 5 days ago (1 children)

How is Mint internationally?

[–] sxan@midwest.social 2 points 5 days ago

I haven't tried it yet, and I haven't had a reason to look into it. My experience with Fi was that you pay $10 per Gb - it didn't come out of your normal bank - and per-minute charges. When I was traveling, I used my company phone, or if on vacation, purely data with heavy up front-caching as much as I could at the hotel. I really don't like surprise bill sizes.

But to be honest, I haven't tried Mint internationally, so I can't say.

[–] aard@kyu.de 2 points 4 days ago

Some years age when I was still using some more google stuff (like an account for calling out from my PBX) I had each service assigned to its own google account to limit the impact of google doing something crazy to an account.

Apart from playstore youtube red is now the only service left - and that's about to go as they now made it too expensive, especially taking into account that they enshittified it so much that we've blocked it on the TV, and "adfree on TV" was the main use case there...

[–] xigoi@lemmy.sdf.org 36 points 5 days ago (2 children)

Buy your own domain and use it for e-mails (there are many providers that support custom domains). If your provider shuts down, just switch to a different one and keep the same address.

[–] howrar@lemmy.ca 9 points 5 days ago (1 children)

This isn't without its own problems. If you fail to renew your domain and someone else picks it up, they now have access to all your accounts. At least with a popular provider like Gmail, they don't allow emails to be reused, and if they ever discontinue email services and drop the gmail.com domain, everyone will know about it and know that password reset requests should not be sent to these emails.

[–] fmstrat@lemmy.nowsci.com 1 points 4 days ago

This is a terrible argument, IMO. Domains are almost always auto renew, and there are typically grace periods.

[–] mike_wooskey@lemmy.thewooskeys.com 7 points 5 days ago (3 children)

Using your own domain definitely makes it easy to get back up by just switching providers. But what about all your historical emails? If your original provider goes poof, what's the plan? I connect via IMAP, so all my emails are stored on the provider's servers, right? Or do email apps keep local copies, too?

Are there backup services for emails? I seem to recall Outlook having some kind of archive feature (I haven't used outlook in decades), but I think I remember it was only recoverable in outlook and even then, it was a pain to search for a particular email.

[–] hendrik@palaver.p3x.de 7 points 5 days ago* (last edited 5 days ago) (1 children)

The proper email programs have an option somewhere in the settings to either store a copy of the mailbox on the computer, or not do it. I'm pretty sure that's in Thunderbird, Evolution, etc. I'm not sure about Outlook.

[–] disguy_ovahea@lemmy.world 2 points 5 days ago

You can create an archive of your emails using Mail in MacOS also.

[–] sandalbucket@lemmy.world 3 points 5 days ago

For historic emails, you could setup a forwarding rule from the primary to the backup. This would need to be done in advance of course

[–] scsi@lemm.ee 3 points 5 days ago* (last edited 5 days ago) (1 children)

If you have access to some sort of basic Linux system (cloud server, local server whatever works for you) you can run a program on a timer such as https://isync.sourceforge.io/ (Debian package: isync) which reads email from one source and clones it to another. Be careful and run it in a security context that meets your needs (I use a local laptop w/encryption at home that runs headless 24/7, think raspberry Pi mode).

This includes IMAP (1) -> IMAP (2) as well as IMAP -> Local and so on; as with any app you'll need to spend a bit learning how to build the optimum config file for your needs, but once you get it going it's truly a "set and forget" little widget. Use an on-fail service like https://healthchecks.io in your wrapper script to get notified on error, then go about your life.

Edit: @mike_wooskey@lemmy.thewooskeys.com glanced at your comments and see you have a lot of self-hosting chops, here's a markdown doc of mine to use isync to clone one IMAP provider (domain1.com) to another IMAP provider (domain2.com) subfolder for archiving. (using a subfolder allows you to go both ways and use both domains normally)

----

Sync email via IMAP from host1/domain1 to a subfolder on host2/domain2 via a cron/timer. Can be reversed as well, just update Patterns to exclude the subfolders from being cross-replicated (looped).

  • Install the isync package: apt-get update && apt-get install isync

Passwords for IMAP must be left on disk in plain text

  • Generate "app passwords" at the email providers, host1 can be READ only
  • Keep ${HOME}/.secure contents on encrypted volume unlocked manually

The mbsync program keeps it's transient index files in ${HOME}/.mbsync/ with one per IMAP folder; these are used to keep track of what it's already synced. Should something break it may be necessary to delete one of these files to force a resync.

By design, mbsync will not delete a destination folder if it's not empty first; this means if you delete a folder and all emails on the source in one step, a sync will break with an error/warning. Instead, delete all emails in the folder first, sync those deletions, then delete the empty folder on the source and sync again. See: https://sourceforge.net/p/isync/mailman/isync-devel/thread/f278216b-f1db-32be-fef2-ccaeea912524%40ojkastl.de/#msg37237271

Simple crontab to run the script:

0 */6 * * * /home/USER/bin/hasync.sh

Main config for the mbsync program:

${HOME}/.mbsyncrc

# Source
IMAPAccount imap-src-account
Host imap.host1.com
Port 993
User user1
PassCmd "cat /home/USER/.secure/psrc"
SSLType IMAPS
SystemCertificates yes
PipeLineDepth 1
#CertificateFile /etc/ssl/certs/ca-certificates.crt

# Dest
IMAPAccount imap-dest-account
Host imap.host2.com
Port 993
User user2
PassCmd "cat /home/USER/.secure/pdst"
SSLType IMAPS
SystemCertificates yes
PipeLineDepth 1
#CertificateFile /etc/ssl/certs/ca-certificates.crt

# Source map
IMAPStore imap-src
Account imap-src-account

# Dest map
IMAPStore imap-dest
Account imap-dest-account

# Transfer options
Channel hasync
Far :imap-src:
Near :imap-dest:HASync/
Sync Pull
Create Near
Remove Near
Expunge Near
Patterns *
CopyArrivalDate yes

This script leverages healthchecks.io to alert on failure; replace XXXXX with the UUID of your monitor URL.

${HOME}/bin/hasync.sh

#!/bin/bash

# vars
LOGDIR="${HOME}/log"
TIMESTAMP=$(date +%Y-%m-%d_%H%M)
LOGFILE="${LOGDIR}/mbsync_${TIMESTAMP}.log"
HCPING="https://hc-ping.com/XXXXXXXXXXXXXXXXXXXXXXXXX"

# preflight
if [[ ! -d "${LOGDIR}" ]]; then
  mkdir -p "${LOGDIR}"
fi

# sync
echo -e "\nBEGIN $(date +%Y-%m-%d_%H%M)\n" >> "${LOGFILE}"
/usr/bin/mbsync -c ${HOME}/.mbsyncrc -V hasync 1>>"${LOGFILE}" 2>&1
EC=$?
echo -e "\nEC: ${EC}" >> "${LOGFILE}"
echo -e "\nEND $(date +%Y-%m-%d_%H%M)\n" >> "${LOGFILE}"

# report
if [[ $EC -eq 0 ]]; then
  curl -fsS -m 10 --retry 5 -o /dev/null "${HCPING}"
  find "${LOGDIR}" -type f -mtime +30 -delete
fi

exit $EC

Thanks, @scsi@lemm.ee!

[–] InEnduringGrowStrong@sh.itjust.works 25 points 5 days ago (1 children)

The only way to protect yourself from something like this is to own your own domain name.
You can still use something like Google as a provider but you can switch providers and recreate the same email addresses.

[–] Hupf@feddit.org 1 points 4 days ago

It's not really "the only way". A similar problem to think about would be: what if your primary email account got compromised?

It makes sense to set up alternative means for recovering any account (or changing the associated email address), for example via second mail address, phone number, one-time-passwords, snail mail or similar. Many account providers use a recovery question system - here, I'd suggest using irregular answers, e.g. for "what is your favorite colour", I would't use a colour at all to make it harder to guess.

Compartmentalizing would be another approach: use different providers in a mix so that when one goes the way of the dodo, parts of your registered accounts remain useable. Ideally, for "critical" stuff like bank accounts, you'd split them up between different email addresses. But then again, for this kind of account, I'd really expect the bank to provide some other ways of backup access/restoration.

[–] nimble@lemmy.blahaj.zone 12 points 4 days ago (1 children)

Register your own domain and use that. Then if your email provider dies then you can take your domain elsewhere.

[–] bamboo@lemmy.blahaj.zone 4 points 4 days ago (1 children)

How screwed would one be if the domain they bought was a ccTLD and that country ceased to exist?

[–] nimble@lemmy.blahaj.zone 5 points 4 days ago* (last edited 3 days ago)

A little but not completely. There are defunct ccTLDs that still exist and can be registered, but .io currently doesn't have a clear future. I suspect that if a ccTLD is eliminated completely then there would be advance notice for you to start updating all your accounts to a new domain. So it would be annoying but not screwed

[–] MummifiedClient5000@feddit.dk 21 points 5 days ago (1 children)

You'd be fucked like a choirboy at a Viagra-sponsored catholic-con.

Especially if they let the domain expire and you didn't have time to migrate all those accounts that can be reset with just an email and a bad actor then registers the domain - or even just a slightly dumb actor that allows someone else to use what was your old email address.

[–] poleslav@lemmy.world 4 points 5 days ago

This might be the single most hilarious “you’d be fucked” statement I ever heard and I’m definitely stealing it for future use lmao

[–] thallamabond@lemmy.world 11 points 4 days ago (1 children)

I recently lost my oldest email and I didn't plan accordingly. Roadrunner email. It's still a pain in the butt. I've managed to change almost everything (that I can REMEMBER) to my newer email, but there are two that haven't been changed because they require an email to the old email first... It's gone.

That email was probably 20 years old and I have no idea what services I had signed up through it.

The moral of my story is to read emails from your email provider. Apparently they sent out warnings 6 months in advance, but I always ignored their emails.

[–] ArcaneSlime@lemmy.dbzer0.com 3 points 4 days ago

Sometimes you can reach out to support and get them to fix it, but not always. Worth a shot, if you can remember the services that need to be changed lol.

[–] CarbonatedPastaSauce@lemmy.world 14 points 5 days ago (1 children)

I’d be fine. If my email provider goes away, my troubles are over, because my email provider is me!

[–] modus@lemmy.world 1 points 4 days ago (1 children)

What's a good place to start to learn about self-hosted email?

[–] 9tr6gyp3@lemmy.world 3 points 4 days ago (1 children)

You can check out Mail-In-A-Box. Its a pretty good self-hosting email solution thats easy to install and maintain.

https://mailinabox.email/

[–] modus@lemmy.world 1 points 4 days ago

Awesome. Thanks!

[–] ArcaneSlime@lemmy.dbzer0.com 4 points 4 days ago* (last edited 4 days ago)

I figure I'd be mostly ok, the email I use for things I'd need to save is stored locally by thunderbird so I could still access those emails, the only problem would be changing the email on a few services.

The hardest part would be replacing that email address. That said, anyone have a rec for a good email service, preferably free, with IMAP/POP3 for use with tbird, that is at least ostensibly private (I know, email is inherently not private, but ykwim), and doesn't just get shoved in spam on gmail (since that's what everyone else has)? Riseup would be cool for instance but it's impossible to get an invite. I'm thinking I may just pay mailbox.org but I'd prefer not to. Unwilling to self host, evidentially it's easy to fuck your shit up by self hosting email.

[–] fmstrat@lemmy.nowsci.com 3 points 4 days ago
[–] bitwolf@lemmy.one 11 points 5 days ago

Get a domain and register an MX record.

If your email provider shuts down, forward the mail somewhere else.

[–] invertedspear@lemm.ee 8 points 5 days ago

Cox just shut down their email services. They did so by transitioning everyone to yahoo and gave yahoo the cox.net email domain. As long as the provider plans accordingly, they can shut down and not screw over their customers. It was hell getting grandparents to understand their email changed but not really, and just to reconfigure outlook for them so they can keep getting those prayer requests. “No grandma, that’s your windows password, what’s your email password? because that doesn’t work. You know what, I’ll just look it up in the registry.” It was a pretty seamless transition all things considered.

[–] RBWells@lemmy.world 5 points 4 days ago

I lost one, sent the emails I might need to another account. So that was ok but I forgot to change the email on every freaking service I use so it was very difficult to recover some accounts.

[–] Brkdncr@lemmy.world 6 points 5 days ago (1 children)

I own my own domain and back up my emails. It would be a pain and cost a few $ but I’d migrate to something else or self host.

[–] lazylion_ca@lemmy.ca 1 points 5 days ago (1 children)

What do you use to backup?

[–] Brkdncr@lemmy.world 2 points 4 days ago
[–] shortwavesurfer@lemmy.zip 4 points 5 days ago

I have all of my email sent to my own domain, so while I would lose previous emails, if my provider just up and shut down, I could just switch to another provider, change a few records on my DNS, and all of my emails would go to my new provider from then on with no problem. I control the domain after the "@" sign.

[–] GetOffMyLan@programming.dev 3 points 5 days ago (1 children)

I use a free email service with my custom domain. If it went down I'd just switch to another. Down time would likely just be while DNS records proliferated.

[–] jdnewmil@lemmy.ca 2 points 5 days ago (1 children)

I think you meant "propagated".

How do you monitor your email functionality? How long would it be before you noticed it was offline? What about paying for and configuring the new email server?

[–] GetOffMyLan@programming.dev 2 points 5 days ago

I get an email from LinkedIn about jobs roughly every hour so wouldn't be long

[–] lurch@sh.itjust.works 3 points 5 days ago

Depends on how much you rely on it. If your contacts can't phone or otherwise contact you for your new address, they're gone.

If the services you use don't mail you OTP codes on every log in, you can still log in using your old email and update it.

You can also contact customer support of some services and have them change it, using other ways to autheticate, e.g. physical letters with generated OTP codes.

[–] The_the@lemmy.dbzer0.com 2 points 5 days ago

very, since most online services and government agencies depend on you having an email address to contact/let you use their service.

[–] Aggravationstation 2 points 5 days ago

Wouldn't be too bad. I use Keepass for my bookmarks and most of my accounts with the database synced by Syncthing. If Syncthing and all of my devices also went down it'd be a pain but I'd have a fairly recent copy of the database which I backup to a pen drive I always keep with me. I'd have to spend a day logging into my accounts and updating the email but then I'd probably go back to just using Keepass from my pen drive and backing up to a second one like I used to until I found another solution for syncing it.

[–] sxan@midwest.social 2 points 5 days ago

Not so bad. I use gmail as a backup for some accounts in case something happens to my VPS or domain, and my Amazon account is still linked to it out of laziness, but otherwise I never use it.

Oh. Except that I have an Android phone, and that's linked to my gmail, although I don't use any Google apps or services beyond Play. So I suppose my phone would stop working. Everything's backed up, though, so maybe it'd be a good thing; maybe it'd motivate me to pull the trigger on a Light Phone. I kinda want a Minimal Phone because my F&F uses Jami, but that'd still be an Android phone, so it wouldn't work either.

[–] Kolanaki@yiffit.net 1 points 4 days ago

I think email is basically a joke these days. It's 99.9% spam. Almost everything I actually want in there are automated account confirmations, which don't have to even come via email. Even in the few professional situations I've had a work email, it was almost never used.

Like, I feel the same way about email now that we all felt about snail mail with the invention of email.

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