this post was submitted on 04 Jul 2024
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While consumer laws in the US generally suck, there are a few stores that have amazing return policies and go out of their way to please customers, Costco being one of them.
I know a guy who brought back his 10-year-old broken plasma flatscreen TV without a receipt. They replaced it with a new model, no questions asked.
Costco no longer has those return policies on electronics specifically because people abused them.
Yeah. That's why we can't have nice things. The US should consider extended warranty rules similar to the EU. But that's probably too "socialist" or whatever.
Cuts in to the bottom line profits. Can’t have that. The shareholders are more important than your 91 day old bricked TV.
My TV came with a five year warranty - two year manufacturer, two years Costco, and one year from my Costco credit card.
My washer and dryer got seven. Same deal, but Costco was offering an extra extended warranty plan for free.
The best part is that they design their warranties to run consecutively instead of concurrently. Unfortunately, Citi got rid of the extended warranty with the Costco credit cards about a year and a half ago.