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This is true, but if I made an appointment for 9, how come I don't see anyone but the nurse for two hours?
Seems like the doctor doesn't have a commitment to take care of my problem at the scheduled time.
Pick one, or many.
Or most likely of all for a wait of that magnitude: their employer forces them to cram more patients than they should into a short time, and it turns out not every medical issue falls into nice little predictable fifteen minute block, and someone or multiple people earlier than you had major issues to be sorted.
Also common: patients earlier than you showing up late but their employer forces them to see patients even if they got there with only a minute of their appointment left and now it throws off everyone's appointments for the entire rest of the day
Also who's actually charging late fees? Most places the policy is to fire you from the clinic for ~3 no shows
People here acting like a doctor is just sitting in the back twiddling their thumbs laughing while you wait. They just want to see everyone and get home, they don't want to be seeing people late either, but stuff happens.
$50. Mine certainly does and I have only truly screwed up once. I got hyper focused and lost track of time. I don't get too upset over it though. Policy is policy...
The most common 3 in my experience working in a doctor's office are:
For a lot of older people, that appointment may have been the highlight of their week, so I understood some of their desire to talk to everyone for as long as possible.
On the inside the fault will always lie with the customers. I have worked on so many sides of business relationships to know how that bias works so very well.
The reality is that there are countless reasons :)
So? Do I get to deduct from their bill for failing to meet their commitment?
We all have shit that comes up. Doctors too.
No, because your schedule change is likely known well in advance, while their delays are happening in real time.
It's typically not possible to know 2 hours in advance if they're going to be running 2 hours behind, so they can't communicate that to you like you can communicate your need to reschedule.
Their schedule delays are caused by things happening to other people in real time, so no. That doesn’t fly.
Particularly when the root cause is in fact their employer staffing to maximize profits.