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I don't think it's that necessarily. To me it's things like that: i needed a toaster, and didn't want to go on Amazon or whatever. I went to a real store and looked at toasters. I found one that fits my needs. The guy who worked there said they fon't have that one here, but can order it. Neat, that's just like me ordering it, bun inconvenient and more expensive.
Same thing happened when i needed a new food processor. They didn't have the one i wanted, so i took the expedition model they had (yeah i'm an idiot). At home i realised that some parts were missing. So back to the store. They had to order a new one after talking to 3 people, and then pick it up again. So instead of ordering it for cheaper and picking it up from my porch, i wasted like 2 hours to take 3 trips to pay extra. And brick and mortar stores are dying? That's crazy
Here in the UK there are a number of bigger chain shops that are effectively running their websites as a kind of Amazon, and it’s really frustrating.
Needed a specific chainring for my bike, so went to Halfords website. They had what I wanted, but not in stock. Meaning, when I bought it, they then ordered it from their supplier to collect a few days later.
I needed a cheap tool for a single job from B&Q. Looked on their website, saw they had one for £3, drove up there to get it. But that one is online only, and the cheapest they keep in store is £6.
It’s like the shittiest bits of in store and online all mashed together, and it sucks.
Every time i go to a store and something like that happens i wanna yell: AREN'T YOU WORRIED? YOU ARE THE FIRST ONES WHO GET REPLACED BY A COMPUTER. I hate amazon with a passion, but once i got a empty carton (because someone stole it) it took me one phonecall and 0 proof or anything and they just send it again. I haven't used their customer support often, but if i did it was super good, compared to when i have to go to the store. Where is the original recipe? Oh it's opened? This is not how it was packaged originally and so on.