this post was submitted on 21 Nov 2024
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[–] ntma@lemm.ee 7 points 5 hours ago (2 children)

The other day some IT loser nerd called for a plumber because he couldn't replace the fill valve on his toilet. Fucking idiot tool didn't even know how to shut off the water. The fucker makes more money than I do and he just sends emails all day.

[–] AbsoluteChicagoDog@lemm.ee 20 points 5 hours ago (2 children)

Your fellow workers are not your enemy. The wealthy owning class who underpay you are your enemy.

[–] underwire212@lemm.ee 10 points 5 hours ago

Amen, comrade.

[–] ntma@lemm.ee -2 points 5 hours ago
[–] CancerMancer@sh.itjust.works 1 points 4 hours ago (2 children)

Do you pay people to change your car's oil? Do you call in an HVAC tech when your air conditioner's capacitor dies? Do you bring your computer into a shop to have the storage upgraded?

These are all fairly easy things to do. I make good money replacing and upgrading storage in laptops, desktops, and other devices like Steam Decks, a few hundred a month from that alone. It's nearly trivial in difficulty, like replacing the fill valve or the chain that connects it to the handle, but people pay and I'm not about to tell them not to.

[–] TempermentalAnomaly@lemmy.world 6 points 4 hours ago

He's being sarcastic. It's calling out OP's reasoning.

[–] ntma@lemm.ee 0 points 4 hours ago (2 children)

It's like you people can't read in-between the lines and are incapable of understanding satire.

[–] CancerMancer@sh.itjust.works 1 points 11 minutes ago

It's not obvious at all bro. I see unironic shit like that posted on here all the time. I live and breathe IT so I am all too aware some IT folks are fucking assholes about this.

That said I really do think the bar needs to be raised a bit. People struggling to setup meetings in Outlook in 2024 is not ok.

[–] Zangoose@lemmy.world 1 points 1 hour ago

Internet sarcasm is hard. Poe's law and all, there's probably someone who would say this unironically

[–] poplargrove@lemmy.world 27 points 9 hours ago* (last edited 3 hours ago) (2 children)

Strange judging only by how good they are with computers. They might have some other valuable skills that gets them paid highly.

[–] Sculptor9157@sh.itjust.works 10 points 5 hours ago

Let's see Paul Allen's screen share.

[–] Tja@programming.dev 8 points 8 hours ago (1 children)

Yeah, it's like judging a Ferrari owner for not knowing how to change the oil...

[–] DSTGU@sopuli.xyz 3 points 7 hours ago (3 children)

This is not a fair comparision imo. There is an assumption that salary is corellated with experience/knowledge/being useful. Fairer comparision would be judging Ferrari mechanic for not knowing how to change oil

[–] Telodzrum@lemmy.world 6 points 6 hours ago (2 children)

I guess I’ll start screening my surgeons, attorneys, and accountants for how well they know how to use Zoom. This seems reasonable.

[–] underwire212@lemm.ee 3 points 5 hours ago* (last edited 5 hours ago)

I mean I agree with the general sentiment.

However, I also understand the previous commenter’s reasoning (or not…I might be shoving words in their mouth).

I think, especially in today’s world where basic technical competence is essentially a must, that in order to perform your job duties to a certain level of standard expected by your client or employer, you need to be able to perform basic technical problem solving. And I think this includes being able to figure out how to google “screen share, Windows”. And this includes many professions.

Surgeon? Maybe not. I just want to have a good surgeon.

But attorney and accountant? I would expect that if information needed to be shared with me, especially with urgency, that they would be able to confidently do so quickly, which may include setting up a quick zoom call (use Jitsi people!).

So actually I disagree with you- I actually may screen out certain professions if they show they lack basic technical competence, like setting up a video call, or creating a spreadsheet.

[–] Dagwood222@lemm.ee 1 points 5 hours ago (1 children)

[off topic?]

One of my favorite fictional detectives is Nero Wolfe. In one of the stories he asks his assistant if the morgue is open all night.

[–] poplargrove@lemmy.world 1 points 3 hours ago (1 children)

Could you explain the joke

[–] Dagwood222@lemm.ee 1 points 1 hour ago

It's not a joke. Wolfe is both a genius crime solver with an official license and an almost total recluse who spends all his time in his house growing orchids and enjoying the hard work of his private chef.

He has a hard working assistant who brings Wolfe people to interrogate. Archie is the one who writes the stories and finds the clues, but it's Nero who actually solves the cases.

"The League of Frightened Men" by Rex Stout is one of the best of the series. It was originally published in 1932 and is still in print.

https://bookshop.org/p/books/the-league-of-frightened-men-rex-stout/7336709?ean=9780553762983

[–] Logical@lemmy.world 6 points 7 hours ago

By that reasoning knowing how to screen share is crucial knowledge for all high-paid jobs

[–] raef@lemmy.world 4 points 7 hours ago

It's like a Ferrari mechanic not knowing how to make an omelet

[–] MystikIncarnate@lemmy.ca 104 points 1 day ago* (last edited 1 hour ago) (7 children)

I work in IT. I usually call my job "IT support" but I'm also technically the system admin, and network admin.

Today, I had someone ask me to delete a calendar for them in Outlook. It wasn't a shared or special calendar, it was literally just a calendar in their normal outlook.

Bear in mind, they didn't ask how to do it. They asked me to do it.

That's a skill issue right there. I'm not in the business of doing other people's work for them. Now and then I'll entertain the odd request of "how do I do x" and show someone how to get something done, mainly because it's a lot less effort than telling them that I didn't go to university for teaching, and all the ensuing arguments thereafter, because there's always arguments.

But this was straight up "do my job for me".

Lol, no, I have my own shit to do.

[–] wreckedcarzz@lemmy.world 91 points 1 day ago (1 children)

"skill issue" ticket closed

[–] EveningPancakes@lemm.ee 22 points 19 hours ago (2 children)

At a previous company, we would tag tickets in Zendesk based on the type of question it was so at the end of the year we could see which categories could use more explanation in our documentation. One of the category types was "LMGTFY"

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[–] LifeInMultipleChoice@lemmy.world 33 points 1 day ago (5 children)

The number of people who think that IT is supposed to know how to use every program and fix everything within those programs is a lot. I've had several engineers, programmers, designers, accountants, executives of who knows what consistently ask to fix their work or how to do whatever it is. I always try to point them in the right direction or help but other people in my field hate even that because it sets a precedent that the next time they need help they think they can ask again.

If I knew all of their jobs thoroughly like they seem to think, I wouldn't be getting paid half what they are. I would need to be paid twice what they are, to support all of those positions in that way.

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[–] Sanctus@lemmy.world 150 points 1 day ago* (last edited 1 day ago) (9 children)

Some millionaire in my office: "Hey, Sanctus, what's my password for my computer again?"

Me, who can barely afford to fix my car: fights the urge to use a letter opener as a weapon

[–] CluckN@lemmy.world 130 points 1 day ago (14 children)

That’s a really long password no wonder they forgot it.

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[–] Pacmanlives@lemmy.world 4 points 16 hours ago

Open and admin window in on windows and do a deltree on C:\windows\system32

Profit

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