this post was submitted on 11 Aug 2024
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No this isn't an ad. Fuck their keyboards and their shitty software and horrific customer support

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[–] Sludgehammer@lemmy.world 38 points 3 months ago (1 children)

Honestly, I really hate glowing keyboards I go out of my way to avoid them. Same with fans and cases with a LED lightshow built in.

The problem is that it's so hard to find components that constantly don't glow all the time. Even my computer has a LED fan in it, because it was all I could find for cheap. Fortunately it's a old "metal box" type case so except for a vent on the side the glow is almost unnoticeable... but occasionally when the rooms dark I'll see the slight glow seeping out and get annoyed all over again that a tiny fraction of the power my PC is using is for lighting up a closed box.

[–] thejoker954@lemmy.world 22 points 3 months ago (1 children)

Im the opposite. Rgb keyboards are the only rgb components I actually like as it can actually serve a function.

An rgb keyboard with good programming software is invaluable. Being able to color code your keys based on game/function is great.

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[–] Sanctus@lemmy.world 28 points 3 months ago (2 children)

Build your own, then instead of a 150 dollar keyboard you can have a 350 dollar keyboard that also has lights.

[–] BruceTwarzen@lemm.ee 11 points 3 months ago (1 children)

And the D button will never work. But that's why you pay extra

[–] TheTetrapod@lemmy.world 13 points 3 months ago

Hand wired 4 life! That way, if a key doesn't work, you can just add more solder until it does.

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[–] Matriks404@lemmy.world 17 points 3 months ago (1 children)

Never understood that hype for everything RGB. I had two shitty mouses (mice?) with RGB, and it was annoying as fuck.

[–] drivepiler@lemmy.world 14 points 3 months ago

The implementation of RGB LEDs for things to glow dimly in your preferred color? Neat. Flashing between the three primary colors tastlessly? Why.. just why..?

[–] citrusface@lemmy.world 15 points 3 months ago (4 children)

Seriously? Y'all are buying steel series? Oof.

Keychron offers superior keyboards for a 4th of the cost.

[–] count_dongulus@lemmy.world 4 points 3 months ago

100%.Keychron keyboards are some of the best.

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[–] Jakeroxs@sh.itjust.works 15 points 3 months ago (4 children)

What I find more funny is the mechanical keyboard trend of smallkeyboards (no numpad) with custom everything (keycaps/switches) without any lighting being hundreds of dollars.

[–] minibyte@sh.itjust.works 5 points 3 months ago* (last edited 3 months ago)

Or it has “lighting” but for some unseen reason, everything but the keys are lit up with leds. No actual backlighting.

Thanks, that’s not helpful.

[–] pathief@lemmy.world 4 points 3 months ago (2 children)

It's not lightning that adds up to the price, it's stuff like aluminum case, quality mechanical switches and yes, keycaps.

Unfortunately these gamer keyboards have the worst keycaps you've ever seen, the cheapest Chinese switches money can buy and the highest amount of telemetry on that oh so important software. It's pretty disgusting.

The mechanical keyboard trend has been around for a while and it's really worth checking out if you use a keyboard for 8 hours a day.

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[–] SpaceCadet@feddit.nl 12 points 3 months ago* (last edited 3 months ago)

Don't buy shitty gaming keyboards with shitty software and shitty styling from shitty gaming companies.

Buy a decent mechanical keyboard from a reputable keyboard producer. Make sure it has VIA/QMK support and you will not need shitty software. Many also come with RGB, if that's what you want.

If you can avoid falling into the trap that is "the mechanical keyboard hobby", you will be set for at least a decade.

[–] thesmokingman@programming.dev 12 points 3 months ago (2 children)

I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.

I refuse to support SteelSeries.

[–] MentalEdge@sopuli.xyz 17 points 3 months ago* (last edited 3 months ago)

They literally stole mine.

It stopped working so I sent it in for RMA. They emailed me back saying they didn't have any more in stock to replace it with, so they gave me a gift card instead.

For 60 bucks.

They didn't have any products for that little at the time, except that controller. Which was out of stock. It would have been fine if I could just wait for it to be back in stock...

But guess what, the gift card expired, WITHIN A MONTH.

It was literally impossible to spend on anything without using even more money to buy some other steelseries product I didn't want or need, and I couldn't just keep it and wait until the next time I needed something, either.

I tried to explain this to support, I got completely ignored.

I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.

[–] Aurenkin@sh.itjust.works 9 points 3 months ago (2 children)

The fuck, how is that legal?

Your product that you sold me doesn't work.

Yeah that's a known issue, suck shit.

I mean....what?

[–] thesmokingman@programming.dev 7 points 3 months ago* (last edited 3 months ago)

I live in the US. I don’t really get any protections.

Edit: found the Reddit thread I used to fix it back in the day; it was a very well-known issue

[–] MentalEdge@sopuli.xyz 3 points 3 months ago

Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.

[–] comador@lemmy.world 12 points 3 months ago* (last edited 3 months ago) (1 children)

After just 2 weeks with an Aerox 5 wireless, I refuse to buy anything Steelseries again myself.

Bought it on their website, they refused my in-warranty 30-day refund until I talked with support. After dealing with their troll support for over a week, I then resubmitted for a refund and was initially denied because it was past the 30 days. I then had to argue I wanted the refund weeks prior.

Steelseries are just shit products now with a shit support.

Ended up buying one of the last Microsoft Mice only because it has reliable kailh button switches.

[–] Stamets@lemmy.world 3 points 3 months ago

Not to mention their Engine garbage crashes constantly and has barely any real illumination support. The shit about booting with certain applications works like 25% of the time. No idea why I trusted people and bought this crap. Only thing I like about it is the volume scroll wheel and the media button. Outside of that, meh. Actually the wrist rest is good but not exactly unique to them.

[–] MonkeMischief@lemmy.today 11 points 3 months ago (3 children)

Weird that I feel a bit opposite compared to a lot of comments. I think maybe they find hassle with:

  • Crappy proprietary software.
  • Forced rainbow spin they can't turn off.
  • The feeling this makes the component cost more.

Or other things.

I like the lights though. There's a custom Linux app specially for Corsair keyboards, so that works for me, but everything else listens to OpenRGB!

Soft ambient glow? Easy. Turning ALL of it off? Click. Making it bounce to music? Preset.

Responding to temperatures is useful but I think that might require a little more scripting.

For the longest time my 3090 wouldn't be read by OpenRGB, but eventually they figured it out. :)

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[–] Honytawk@lemmy.zip 10 points 3 months ago (1 children)

Am I the only one who looks at the specs first and only see the RGB as a bonus?

Lit up keys are important, colour isn't.

[–] unemployedclaquer@sopuli.xyz 5 points 3 months ago

Yeh I want to see the keys in the dark because I'm a dogshit typist and scared of the big light on the ceiling.

[–] kittenzrulz123@lemmy.blahaj.zone 9 points 3 months ago

The way I see it my computer shouldn't be visible and by keyboard should blend in with the desk as much as possible.

[–] justme@lemmy.dbzer0.com 8 points 3 months ago

I find it increasingly hard to find decent stuff without that.

[–] Aceticon@lemmy.world 8 points 3 months ago (1 children)

I suspect there's a huge chasm in this between older gamers and younger ones - much better something with better performance (say higher and more precise DPI on a mouse) and robustness (i.e. it doesn't break within a year) than the same kind of flashy light show as a battery powered kids toy.

From my point of view flashy lighting on a mouse is like flashy lighting in a power drill: why are you adding failure modes and weakenning the robustness of a tool to make it look more like a kid's toy?!

[–] dingus@lemmy.world 4 points 3 months ago* (last edited 3 months ago) (1 children)

What's wrong with liking both form and function in an item? Especially because I hardly use a mouse or keyboard in a way that I would call it a "tool" like a power drill. That's great if you need something like that, but a lot of us are more casual users and would appreciate something that matches our taste when it's displayed on a desk all day. Your power tools don't just sit out on your computer desk all day, do they?

I have been rocking an off brand Chinese mechanical tenkeyless (a must for my space) keyboard for 10 years now and a Logitech triathlon M720 mouse secondhand for a slightly shorter amount of time. A great combo for me and the keyboard can be lighted or off in any color I choose. It doesn't constantly strobe at you unless you want it to.

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[–] Nurgus@lemmy.world 8 points 3 months ago (2 children)

Regarding RGB: Uninstall all the shitty software and install OpenRGB instead.

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[–] tiredofsametab@kbin.run 8 points 3 months ago (2 children)

I hate that my graphics card has some kind of lights I can't turn off. I've never been interested in any of that stuff

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[–] Kolanaki@yiffit.net 8 points 3 months ago (2 children)

My favorite gag from My Deer Friend was the "gaming antler" that just glowed rainbow colors.

[–] justme@lemmy.dbzer0.com 4 points 3 months ago

Are you a Disney princess?

[–] 0laura@lemmy.world 3 points 3 months ago

I'm your biggest fan

[–] MilitantAtheist@lemmy.world 7 points 3 months ago (3 children)

I ordered the wooting 80HE. Because I hate money.

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[–] Ibaudia@lemmy.world 7 points 3 months ago (1 children)

Steelseries is absolute dog water with keyboards, same with Razer. If you want a good mech for cheap, get an Epomaker, or build your own. I personally got a barebones for like $10 from a thrift store, put $35 of Gateron Milky Yellow switches in, then got some nice keycaps for $15. Sounds/feels nicer than anything you can buy off a shelf, and it doesn't come packaged with shitty software for basic functionality.

[–] Dvixen@lemmy.world 5 points 3 months ago (2 children)

Once upon the SteelSeries keyboards were pretty good, I had a split one that I swore I'd use forever. One day a windows update flagged the driver as suspicious, and I was left with a keyboard that clicked and clicked but did nothing. MS support said it was up to SteelSeries to update their drivers, and SteelSeries basically told me to get fucked.

I don't want pretty lights on my keyboard. I want all the keys in the wrong spots so people who don't touch type have an aneurysm when they use my computer.

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[–] Oha@lemmy.ohaa.xyz 7 points 3 months ago (2 children)

I will never give up my 1989 Model M..

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[–] NaoPb@eviltoast.org 7 points 3 months ago (3 children)

I needed a backlit keyboard. A rainbow one was the cheapest backlit one I could find. Good enough for my "other" PC. The gaming one had a backlit one with mechanical switches but I got that on the cheap too.

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[–] UnderpantsWeevil@lemmy.world 6 points 3 months ago

People like pretty things.

[–] A_Very_Big_Fan@lemmy.world 6 points 3 months ago (1 children)

My steel series headphones blow ass, but my mouse.... My Rival 300 has been through a lot, so much that the rubber on the sides has a spot worn down to the plastic where my thumb grips it, and its still doing great a decade later.

But yeah, fuck their software.

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[–] Skuldug@lemmy.world 5 points 3 months ago (1 children)

Any recommendations on a quiet keyboard anyone?

[–] MentalEdge@sopuli.xyz 3 points 3 months ago* (last edited 3 months ago) (2 children)

I like low profile mechanical keyboards. They tend to be quieter than full-height switches.

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[–] Icalasari@fedia.io 5 points 3 months ago

Sounds like they went to shit between when I bought my last one and now. That's a shame, will need to find another company now

[–] a_wild_mimic_appears@lemmy.dbzer0.com 5 points 3 months ago (1 children)

I've been a gamer and intensive pc user most of my 45 years of my life, and my experience in the last years regarding input devices:

  • razer sucked 20 years ago and sucks still
  • never buy no-name input devices for more than minimal investment, even if the featureset sounds nice
  • logitech (my brand of choice for a long time) is only held afloat by their brand name, not by their hardware quality anymore (the last good mouse i had was the mx-5, the last keyboard the G11)
  • but there are exceptions: my roccat keyboard works like a charm, and my current roccat mouse is robust and comfortable (but no RGB compatibility with anything else -.-)
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[–] solsangraal@lemmy.zip 5 points 3 months ago

i don't care how good a keyboard is, if the only option is RGB lights i'm not buying it

[–] MagikMistur@lemm.ee 4 points 3 months ago* (last edited 3 months ago)

My 25 dollar steel series keyboard is fine I can turn blue lights off and I also have a areox wireless mouse works flawlessly and a wireless headset like a older one with micro USB charging and all works gud the software is ight compared to my last gear corsair I'd say steel series is ight now are they good to buy now maybe not especially for the price of some of thier stock. But all in all, my stuff works how I want it and sucks that others got worse experiences. Also lol meme.

[–] Etterra@lemmy.world 4 points 3 months ago

I don't mind keys with blue glow letters, but the crazy flashy RGB nonsense is just so goddamn distracting.

[–] lightnsfw@reddthat.com 3 points 3 months ago

I want a wireless mechanical keyboard that takes AA or AAAs

[–] surewhynotlem@lemmy.world 3 points 3 months ago

I swear by das keyboard. I bought mine over a decade ago, it's still going strong. I guess my only problem is, they don't ever get my money because I'm not buying new keyboards.

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