A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I'm a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn't want to stay with surfshark.
Yes this is the anti cancel tactics that many companies use and the ftc is working on it: https://www.npr.org/2023/03/23/1165527249/ftc-rule-charges-cancel-online-subscriptions
I recently canceled surfshark too (i hope) and I recommend Mullvad if you need a vpn in the future, you pay for one month at a time, no subscription bs.
Thank you for the recommendation, I'll keep it in mind next time I need a VPN. I guess this post is mostly just to show other people my experience with surfshark and hopefully save someone else.