Yeah, I have the same experience: if you've worked long enough in Tech you know its limitations and all the ways it can go wrong hence being a bit skeptical about "high"-tech solutions for things which work fine already with "low"-tech.

Also, you're well aware that deep down it's still people having made all the decisions about how it works, only it's people one level away from end-users (people doing stuff directly for people see how actual recipients of the services react and respond, people doing stuff which then does stuff for people, do not) so the design is often worse when there is Tech in the middle. This explains the fashion-following fad of using of touch screens in cars for functions that are interacted with when a person is driving and supposed to be looking at the road.