this post was submitted on 01 Jan 2024
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It’s because GenZ/Alpha has grown up in a world where technology just works. They’ve never had to troubleshoot drivers, or reinstall their OS after improperly shutting their computer down. Plus 90% of their tech use is on mobile, which is constantly in the annual update cycle and constantly backed up to the cloud. So if the tech ever stops working, they can just replace it with the newest model, sync their new phone to the cloud, and it’s as if they never had any issues.
And this isn’t a bad thing. But it means that they’ve never had to develop those troubleshooting skills.