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Why isn't AirBnB replaced by another better company yet?? (alien.top)

submitted 11 months ago by Roweie@alien.top to c/digitalnomad@expats.zone

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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] oddventure__@alien.top 1 points 11 months ago

And what does customer service means to you? Doing everything that you want? LOL. Please understand that Airbnb doesn't own the property. They just own the platform itself hence representatives needs to reach out to both parties (guest and host). They mediate between guest and host. Btw, there's VRBO oooorrrrr book yourself a decent hotel. 😉