this post was submitted on 17 Nov 2023
2 points (100.0% liked)

Digital Nomads

0 readers
1 users here now

founded 1 year ago
MODERATORS
communick@expats.zone
2
Why isn't AirBnB replaced by another better company yet?? (alien.top)
submitted 11 months ago by Roweie@alien.top to c/digitalnomad@expats.zone
79 comments fedilink hide all child comments
 

Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

you are viewing a single comment's thread
view the rest of the comments
[–] galactical_traveler@alien.top 1 points 11 months ago

The core issue is scale.

Once you reach a few hundreds users and more, all the tiny unlikely corner cases because daily occurrences. Fraud, risk, getting users, managing the legal landscape, improving the product, incorporating product feedback, managing and leading the people that help you, making money, and the list goes on. It adds up really really fast.