this post was submitted on 17 Nov 2023
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Why isn't AirBnB replaced by another better company yet?? (alien.top)
submitted 11 months ago by Roweie@alien.top to c/digitalnomad@expats.zone
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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] Kloppite16@alien.top 1 points 11 months ago

Good question OP. I think its a combination of two things. Airbnb has gotten market saturation so its very difficult to topple that. And secondly there is no alternative that will give the customer better prices or customer service. All the third party booking sites will leave you high and dry in the event of an issue because solving it costs them money.