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What would you use to remotely support a computer with "LAN" access? (programming.dev)

submitted 10 months ago by lambda@programming.dev to c/linux@programming.dev

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I have a few family members that I help support. For instance, I installed Linux Mint on my grandmother's PC. She doesn't know any different and my young cousin doesn't understand it so he finally stopped giving it viruses. I used to use TeamViewer to take over her PC when she needed support but I got my account banned because they believed I was using it commercially. Oh well!

I have Tailscale installed on the computers. This gives me SSH access. What would you suggest? RDP? Something else?

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[–] lambda@programming.dev 1 points 10 months ago* (last edited 10 months ago) (1 children)

Do you run it personally? How lightweight is the server?

[–] undrwater@lemmy.world 2 points 10 months ago (1 children)

I do, and I've used it for a customer.

Server is a VPS running several other services and it doesn't load them much at all. I think the server provides the handshake, and the rest is done on the two clients.

[–] lambda@programming.dev 1 points 10 months ago (1 children)

Can you take over the remote without them having to supply a code?

[–] undrwater@lemmy.world 1 points 10 months ago (1 children)

I believe you can set it up to auto accept. I'm pretty sure I did that as it was my intention to use it to bring my desktop to my android tablet (which also works well btw).

Ping me tomorrow and I'll double check for you.

[–] lambda@programming.dev 1 points 10 months ago (1 children)

That sounds pretty good. Let me know 🙂

[–] undrwater@lemmy.world 1 points 10 months ago

Yes. You can set a permanent password. So long as the machine is on, rustdesk is running, and you have the password, you'll get in.