this post was submitted on 26 Jan 2025
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Valve has not been on the side of the customer when I've tried to return games. I've had multiple instances now of them refusing returns. I've been using Steam from the beginning and only started trying to return games within the past few years, but out of the handful I've tried to return at least half have been rejected. The last game was only $5 and was literally broken and unplayable, I had 2 minutes of playtime total and they still rejected the return. I had been really happy with Valve and Steam until this started happening. It's weird because my partner returns games with no problem. Even the same game that we tried together and discovered it has feral children screaming into microphones and then returned it, mine got rejected.
I'm sprry for your exeprience with Steam.
My own buying and playing routine doesn't even get to the point that I return games, multiple ones at that.
Sadly, I can't relate and can't understand your pov.
I was like that until a few years ago when I bought a broken and unplayable game that had been abandoned by the dev. I spend a lot of money on Steam and have a huge library at this point so its not like I'm trying to abuse the system. I think I've tried to return 5 or 6 games total with 2 or 3 rejected since they implemented the return policy.