Mastodon

Let’s walk though the flow a typical user would experience:

1. Search “join mastodon”, find joinmastodon.org
2. Click “create account”…

SERVERS: Mastodon is not a single website. To use it, you need to make an account with a provider—we call them servers—that lets you connect with other people across Mastodon.

3. 95% of users will bail at this point.
4. Scroll down to the instance search UX.
5. Too many options. Do I want “all regions” or should I pick my own region? Do I want “all topics” or “general”? 95% of remaining users will bail.
6. Pick mastodon.social, sign up.
7. Confirmation email takes 12 minutes to arrive. 95% of remaining users will bail.
8. Confirm email, log in. Click search.

Search or paste URL

9. Wtf does that even mean? Try entering “William Shatner”. No results. Try “Taylor Swift”. Top result is @taylorswift13@hello.2heng.xin wtf?
10. Go back, click “see what’s trending”, brings me back to “Taylor Swift”
11. Go back, click “find people to follow”, brings me back to “Taylor Swift”
12. Close site, 95% of users will who get here will never return.