Support (lemm.ee)

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lemm.ee Support

You can make a post here if you're looking for support with any issues!

For general discussion about lemm.ee, please post in !meta instead.

founded 1 year ago
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submitted 1 year ago* (last edited 1 month ago) by sunaurus@lemm.ee to c/support@lemm.ee
 
 

Table of contents

  • What is Lemmy?
  • What is an instance?
  • How do I join a community from another instance?
  • How can I find interesting communities?
  • Why are image uploads on lemm.ee limited to 100kb?
  • How can I post images hosted on external services?
  • How can I ensure my community on lemm.ee gets found on other instances?
  • How can I take over a community with inactive mods on lemm.ee?
  • I'm still lost, how can I get assistance?

What is Lemmy?

One great way to understand Lemmy is to check out this simple infographic (author: @ulu_mulu@lemmy.world)

But if you want it in text form:

Lemmy is a link aggregator, in many ways similar to Reddit, but with one key difference - there is no one central authority controlling Lemmy. The code is open source, and more importantly, there are hundreds of Lemmy instances which are all independently run.

Even though instances are independent, they are all part of the Lemmy network, and thus, users of one instance can participate in communities of other instances.

What is an instance?

Lemmy instances are servers which run the Lemmy software. https://lemm.ee (where this post lives on) is one instance, but there are also many others.

There can be several key differences in instances:

  • Some instances are small and run out of home servers, some instances are large and run on commercial hardware (lemm.ee is one of the latter)
  • Each instance can define their own set of rules (lemm.ee rules are visible in the sidebar on our front page)
  • Instances can decide whether downvotes are enabled for their users (lemm.ee users have the ability to downvote)
  • Some instances may choose to limit community creation to admins only (lemm.ee allows all users to create communities)
  • Some instances have a tight focus, others are general-purpose (lemm.ee is the latter!)

If you ever find yourself unhappy with your instance, you are always free to create an account on another one and continue using Lemmy. Unlike centralized platforms, you always have another place to go!

⚠️ Lemmy supports migrating your account from one instance to another, which makes it quite painless to move. However, your post history will remain on your old account when you create a new one on another instance.

How do I join a community from another instance?

Option 1: go to the list of communities by clicking the "Communities" link on the top navbar. Open the "All" tab and you will be able to browse and subscribe to any community from other instances that at least one lemm.ee user has previously subscribed to.

Option 2: if you know the exact name of the community you wish to join (for example, !gaming@beehaw.org), you can navigate to the search view by clicking the looking glass icon on the top navbar. Enter the exact name of the community into the search box, including the leading "!": [!gaming@beehaw.org](/c/gaming@beehaw.org). If at least one person from lemm.ee has previously subscribed to this community, then you should immediately see a link to open the community and subscribe to it.

Important caveat: if you are the first person to search for a community, then Lemmy will initially tell you that no results were found. Don't worry, if the community exists, then lemm.ee will begin syncing it and you will be able to successfully search for it again in a couple of minutes.

Important caveat 2: if you are the first lemm.ee user to subscribe to a community from another instance, then historical posts and comments will not be immediately synced. This is a limitation of the Lemmy software currently. However, if old posts start getting some new activity after you've subscribed (like a new comment or edit), then that will trigger a sync and the old posts should start showing up for you as well.

How can I find interesting communities?

You have several options!

  • You can browse our list of all communities. This includes any communities from other instances which have at least one subscriber from lemm.ee.
  • You can check for ads for interesting communities in !newcommunities@lemmy.world
  • You can check out https://lemmyverse.net - bonus tip, if you set your home instance on this website, then all community links will lead to your home instance!

Why are image uploads on lemm.ee limited to 500kb?

One of the scaling issues so far with Lemmy is multimedia storage. Several instances report growing their storage by significant amounts daily - if lemm.ee grew at that same pace, I would start seeing increased infrastructure bills very quickly (within months, if not weeks).

To help mitigate this, users are asked to use external image hosting providers as much as possible. On lemm.ee, we currently only allow image uploads for images up to 500kb in size.

500kb was specifically chosen as it SHOULD cover most needs for any avatars, and possibly even simple banners for communities.

How can I post images hosted on external services?

For posts, just submit the image URL directly (in other words, copy the image URL into the "URL" field of the post you are creating).

Additionally, for text posts and comments, you can use the following syntax: ![alt text](image url), for example ![lemm.ee logo](https://imgur.com/earIilI.png) results in:

lemm.ee logo

How can I ensure my community on lemm.ee gets found on other instances?

  • First of all, you should ensure that your community looks welcoming to new users. If your sidebar has useful info and there's perhaps some activity in the community already, then new users are much more likely to subscribe
  • Once you have your new community set up, your community will soon become automatically visible in our local communities list at lemm.ee, as well as the global community indexes like https://browse.feddit.de or https://lemmyverse.net
  • If you want even more exposure for your community, I recommend making a post about it in !newcommunities@lemmy.world

How can I take over a community with inactive mods on lemm.ee?

  1. Make a post in the community you want to take over
  2. DM me (@sunaurus) 1-2 sentences about what your plans are for the community, and a link to the post you made in the community

If the community you want really has no active mods, then I will be happy to pass ownership to you!

I’m still lost, how can I get assistance?

If you feel like anything in this guide is unclear, or if you have a general question which you believe will be useful to others in the future, please just drop a comment with your question under this post and myself or other helpful members of our community can try and help you out.

If you're having any issues that you feel are not relevant as a comment here, then feel free to post a thread and tag me in our !support community.

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UniversalMonk has been evading the a ban on him by posting from new accounts on !pleasantpolitics@slrpnk.net. That's ban evasion, which on most instances leads to an account-level ban, as far as I know. The relevant account is UniversalMonk@lemm.ee.

I'm not sure how to notify admins on lemm.ee, so I'm posting here. If ban evasion justifies an account ban on lemm.ee, then it's time. If there's a better place to send this note, let me know, and I'll do that instead.

3
 
 

Despite status pages not showing any issues, I'm seeing serious lag in federation I think. Checked both on mobile (Voyager for iOS and web) and when compared to viewing via web on other instances (namely Lemmy.world), posts and comments for the last day seem to be missing?

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I've been noticing more and more broken thumbnails over the last few weeks, but now it seems like things have fully fallen apart. A little over half of the posts have had functional images in recent weeks, but now I've noticed that pretty much none of the posts made within the last 10 hours or so have functional thumbnails. In-instance thumbnails are fine, but now pretty much every other instance's images are broken.

Previous posts in the same vein in this community seem to indicate that it's an issue with other hosts denying lemm.ee access to download images, but surely something can be done, right? It's pretty tedious to click on each post individually if I'm just browsing memes. Is this issue just on my end, or is it broken for everyone? And if it's just me, is there a way to fix it? I've tried clearing the site data from my browser (firefox) to no avail.

A couple screenshots in case it's just on my end: https://imgur.com/a/broken-images-guyVr1n

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What options do we have to deal with suspected downvote brigading or voting abuse on lemmy and what do we do to report it

6
 
 

Just starting this week, when I first visit lemm.ee, I used to be logged in auytomatically, every time, but now I have to manually choose to login. My browser (Firefox on Ubuntu) definitely knows my username and password still.

Then, I can click around, go from page to page as I want, but if I hit F5 to refresh the page, or right click and choose the reload icon, I do get the page reloaded, but now I am not logged in.

I've tried disabling my (5) extensions but still saw this issue.

I tried completely erasing my cache in Firefox. Same issue still.

ETA: I tried explicitly logging out and logging back in (again). Same issue still.

This is only happening on lemm.ee.

Any ideas why Lemme doesn't want to keep me logged in?

Thanks!

ETA -- Thursday night: I made sure I am clearing cookies along with the cache. The problem remains. And, as @yogurt@lemm.ee said, the expiration date on the "jwt" cookie lemmee sets does expire in 3023. I installed an extension so I could edit that, set it to 2Dec 13 2025, saved the cookie. But still refreshing the page causes me to be logged out. This is just an annoyance at this point, not a big deal, but some sort of resolution eventually would be great. Thanks for any other ideas.

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submitted 3 months ago* (last edited 3 months ago) by sparkle@lemm.ee to c/support@lemm.ee
 
 

EDIT: Solved this by adding "English" to my languages in account settings. Solution from a comment by @mp3@lemmy.ca

For some reason I can't see any posts/comments on hexbear or by users from hexbear. I don't have the instance blocked or muted or anything. I can click the communities and bring them up, but they don't show user content. This is specifically only on my account too. It doesn't matter if I'm on an app or on the website. There isn't anything I can find that causes this. I would like to see posts by hexbear users so this is pretty annoying.

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I often find embedded images from other instances straight up don't appear, while embedded images from lemm.ee take a really long time to show up (and sometimes don't at all)

For example, the top comment here has an embedded image but it's not showing on lemm.ee: https://lemm.ee/post/38434336

An even weirder thing is that it thinks youtube links are also images, and tries caching them.

Example video

9
 
 

Hi, not sure if this is the right place to ask. But I noticed !adultswim@lemm.ee only has one mod and they appear to be inactive. I can help mod it (rather than have it shut down). Thanks.

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submitted 3 months ago* (last edited 3 months ago) by infeeeee@lemm.ee to c/support@lemm.ee
 
 

On some communities the header image and community logo is broken, e.g. here: https://lemm.ee/c/idm

I'm the mod there, I haven't changed images since I started the community, a year ago. If I click on the Edit community button, I can see both images on the sidebar.

If I comment somewhere and link to external image with the markdown syntax ![](...) images not showing up. This works in post bodies, it only affects comments.

Created a test post here, you can see the image in the first comment is not visible: https://lemm.ee/post/38021843

Edit: This may be related: https://lemm.ee/post/37717282

11
 
 

This suggests it's likely federation issues

Edit:

Examples:

https://lemm.ee/post/37635763 https://lemm.ee/post/37621814

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submitted 3 months ago* (last edited 3 months ago) by lemmee_in@lemm.ee to c/support@lemm.ee
 
 

I've just realised, my post weren't getting attentions

I checked, there's a federation problem with lemm.ee

https://phiresky.github.io/lemmy-federation-state/site?domain=lemm.ee

13
 
 

Hi!

So today, I made three image posts, and all of them have broken thumbnails such as this one

and it seems to be showing up broken for other users too, not just me. I'm uploading images the same as usual and the thumbnails for my older posts were fine.

14
 
 

https://lemm.ee/comment/12559687

Is it the linking of the on topic and highly relevant youtube videos?

Am I to find alternative videos to link to every time I discuss electoral reform? That's what I'm getting here. I just want to make sure that's what you want.

And would uploading the same videos with new URLs count as a new link and thus wouldn't be spam? Just trying to figure out the rules here.

Appreciate your time.

15
 
 

The servers have been really slow lately. Any updates on when this might get fixed?

16
 
 

Yes, I'm the very same ~~moron~~ person who accidentally deleted his community, then had it restored by our excellent admin / site-runner a month or two ago. Yup!

Now for today's stupid-idiot complaint:

Around June 9th I found that I could no longer display images in comments & posts. The specific problem seemed to stem from some broken code that was being auto-added, namely:

"https://lemm.ee/api/v3/image_proxy?url="

IIRC my co-mod opened a thread on this stuff around a week ago." And... in the words of the kids? "Shizzle's still broke." I.e., the code still doesn't work, and still breaks every attempt to share images.

But sadly, there's more. Namely, it seems that lemm.ee communities are no longer showing up in one of the significant FV search engines, i.e. "lemmyverse.net."

For example, one of our biggest communities here on lemm.ee, i.e. "movies" is now totally missing from the results. So, (currently) every time people look for stuff on search engines like that, lemm.ee communities will be invisible to them.

https://lemmyverse.net/communities?query=movies

17
 
 

I thought this was a boost issue, but even using lemm.ee's web site, when browsing to my Nikon subscription (https://lemm.ee/c/nikon@lemmy.world) I don't see any post. If I go to the same community from lemmy.world's own site, I can see recent posts: https://lemmy.world/c/nikon I noticed the same problem in other communities (but I thought the issue was my lemmy client). Can this be fixed?

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submitted 4 months ago* (last edited 4 months ago) by Heterocephalus@lemm.ee to c/support@lemm.ee
 
 

I used to regularly put images in comments by using ![](). Suddenly that does not work anymore, help!

It stopped working for me (and also another user) a few days ago. Until I post the comment it is fine but when I post it, the url of the image is getting automatically changed into a format that does not work.

Before posting it looks like this:

![](https://i.imgur.com/yFXLOOY.jpg)

However, posting it changes the url into this (non working) url

![](https://lemm.ee/api/v3/image_proxy?url=https%3A%2F%2Fi.imgur.com%2FyFXLOOY.jpg)

I will post the same image as a comment in this thread from two different accounts to illustrate.

How did this suddenly change, I never had problems posting images in comments before?

What can I do to fix this? I like posting images in comments and would be very happy if I could go back to it?

19
 
 

I've observed two issues with certain type of images on lemm.ee.

The first issue relates to external avatars, both user and community. In the Android app Connect they are no longer loading and just show a spinner. Only the avatars of users and communities on lemm.ee itself are loading. It doesn't occur on web. And when using my lemmy.world account in Connect, all external avatars do load correctly. I think this started after the upgrade to 0.19.4.

The second issue is with metadata image, the og:image a page declares. This isn't always shown on lemm.ee. As an example a post I made with my lemm.ee account on a lemmy.world community.

https://lemm.ee/post/31969605 - Next to the title it just shows a generic external link icon.

https://lemmy.world/post/15406863 - Same post but now via lemmy.world shows the image that the target webpage defined as its og:image correctly.

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cross-posted from: https://lemm.ee/post/34248154

“Failed to mark post as read” errors

I see this error almost every time I open the comments on a post.

My server is lemm.ee. Does it not support the “mark as read” feature?

21
 
 

Hi! So far I've been having a super great time with Lemmy, but I'm a little confused as to why I'm suddenly unable to upload images. I wanted to post an image in an image sharing thread, but whenever I clicked "upload image", I'd get a rotating circle thingy after selecting the picture file I wanted to upload, which would rotate for a few moments then stop, and nothing happened after that. I made sure the picture was under 100kb but no matter how many times I tried, the picture wouldn't upload and no error messages came up.

I went and tried to make an image post rather than an image comment, and a similar thing happened where it'd seem to be uploading and then when it stopped, it gave me an "unexpected token" "json" error, or an error about deadlines. I was previously able to upload pictures just fine as my submission history will show, and Googling didn't offer much insight. Weirdly enough, when I'm logged in the only posts I can see on my profile's post submission history is just my oldest one and none of the others. I can see all the other post submissions I've made when I log out and look at my profile though. Comments seem to be unaffected.

Everyone else in the image sharing thread seemed to be able to upload pictures directly to the thread, rather than just linking them, so I'm not sure what I'm doing wrong. I've only ever been using the same device (PC) and browser since creating my account. Thanks in advance! 😃

Update!

Thought I'd take some images, I've also noticed that the main Lemmy icon is broken too...

https://freeimage.host/i/lemmybroken.Jsm2XpI

https://freeimage.host/i/errormessage.Jsm3Gne

https://freeimage.host/i/lemmee2.JsmF7ig

https://freeimage.host/i/lemmee.JsmKbaf

I've tried multiple browsers but the issue persists. There have been no changes to my internet connection.

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Account is two months old, picture downscaled to 499kb.

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So I had made a post regarding sorting posts not working, but I have noticed another issue where some communities just don't have some older posts. I have tried both on web and on android app, and it's the same, tweaked some settings too. A demo video (GIF) showcasing the problem and my account settings are attached in below Imgur link: https://imgur.com/a/8X8AQpI

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I've been having some federation issues today. Made two posts on games@lemmy.world but they haven't shown up on other instances.

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I've had this account for about a week or so now. but I still cannot upload any images. Granted I have not exactly used it all that much I don't know if that has anything to do with it?

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