Are you cleaning it daily? Running a bit of water over it and turning the dials and pushing the buttons? Maybe using a rocket blower first to clean off the drywall and dried dirt before adding water?
The ultra may be better, but I still think you’ll need to have additional steps each day for longevity, but it may not help. That’s tough work. But at least good on you for the Apple care!
First off congratulations on the pregnancy!
I say this with love, because I know you just want the great photos and are excited about it.
If I’m taking photos and delivering a service based on a contract, the client shouldn’t get to change the terms of the contract without it being mutually beneficial. If they want more photos than stated in the contract, they’d either pay or negotiate a new amount.
You wouldn’t go to the grocery story and say “can I have the rest of those bananas for free, I see you’re about to throw them out.” You could say, “hey I have this amount to give, money is tight, how much can I get for that?” Some grocery stores may just be like “here ya go, all this for free!” Some may be like “get out of here you damned banana loving human!” They’re all different. They may not want to devalue their brand. They may not want people to expect free shots.
All that being said, photographers charge premium prices, especially those that are in high demand. They can and usually do charge whatever the market allows. But they also generally disclose it all ahead of time so there’s no surprises for either side.
I hope the photos all works out. Again congrats on the baby!!