Hi,
Every time it happened to me was either transcoding, either a real poor network speed.
I would double check the transcoding option
this post was submitted on 03 Jan 2024
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Checked on transcoding, it happens on direct streaming....
There is an option to disable transcoding completely, try that. Also check is it working with subtitles disabled.
I used to have issues sometimes when I had rpi4 as media server
tried with transcoding disabled, no joy, still freezes. Subtitles were also disabled, I rarely watch with subtitles. Edit: I just noticed, when forcing transcoding by limiting the quality (Bitrate) on the client to lower values, it does not freeze
What is the bitrate of the file and what is the bandwidth of your router?
Bitrate varies, some files work, some don't. Even in one season of a show episode 1 streams perfectly fine, episode 2 freezes every 2 mins.
Bitrate of a file is around 8Mbps, local bandwidth is 1Gbps.
What are the bitrates, codec, and containers of those 2 files?
Maybe its due to a slow connection?
Edit: whoops, just realized you said freezing not crashing, and probably have a separate issue. I'll leave this here in case it helps anyone that finds this thread with crashes a couple minutes into videos.
Had this issue ages ago, then my dad did too a year later on a different client version. Manually changing the "preferred media player" option fixed it on my firestick 4k, 4k Max, and my dads standard firestick.
Jellyfin app>settings menu>Playback>Video section>preferred media player>libVLC (in my case, Exoplayer seemed to be causing the crashes approx 2 years ago but you can try both, I just tried exoplayer again and it doesn't seem to be crashing either when set manually now so it may have been patched)
you could double check the codec with mediainfo. also check it is mp4.
container is mkv, codec says AVC
that surely is the issue. you can convert it to mp4 with ffmpeg:
ffmpeg -i input.mkv -c copy output.mp4
If you want to keep subtitles this will probably work:
ffmpeg -i input.mkv -map 0 -c copy -c:s mov_text output.mp4
Out of curiosity, why would that be a problem?
in my case if I use mkv it starts transcoding and mp4 works fine on every device (desktop, android app, Chromecast, browser)