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Hermes thought they could pull the wool over our eyes by rebranding to Evri. They're just the same turd in different packaging.
Evri bit as shit as before
Evri parcel gets lost or damaged.
Their service seems to greatly depend on the individual drivers in each area, the driver in my town is great but I've heard it's terrible in some of the surrounding areas.
And Hermes was such a good name too.
Evri is an anagram in of Evil if you change a letter and think they're evil.
Will save a few clocks to the Daily Mail owned This Is Money site:
It's almost not worth giving a best and worst as they all did so badly. It's especially disappointing to see the Royal Mail struggling as they always used to be solid and reliable - I wonder what could have happened... 🤔
Yes, it's pretty poor that none of them managed even a 3 out of 5 overall.
There are quite a few couriers missing though, no Fedex, DHL, DPD Local, Parcelforce, UPS. I wonder how they compare.
I'd guess they do relatively better because they have lower volumes (don't some of them only do large parcels? I haven't encountered them, other than DHL, much and it tended to be big items) and the wheels seem to come off (figuratively, the vans usually look sturdy, although I did drive passed an Amazon driver trying to change two tyres late Saturday - they clearly had had a long day and enough of this BS) when they try and push quantity, often at the cost of quality.
I feel like it depends on your postie for RM. I've had a great experience with them all the time.
In previous discussions on Reddit it seems to come down to the quality of your individual drivers
Where I am I seem to have a pretty consistent set of drivers who know the patch and people's preferences and I haven't had an issue. So, statistically, there must be some areas where they're all bad, which must be a nightmare.
For comparison, here is a link to the 2022 league table.
Apparently Royal Mail has gotten worse (2.75 overall down from 3), and Evri despite still being at the bottom of the table has actually improved somewhat (2 overall up from 1.75).
Apparently Royal Mail has gotten worse (2.75 overall down from 3)
They did have that strike at the end of last year.
Evri despite still being at the bottom of the table has actually improved somewhat (2 overall up from 1.75)
At 1.75 it couldn't get much worse unless they started delivering by trebuchet.
delivering by trebuchet.
At least they would fucking deliver.
As it doesn't seem to be linked from the article https://www.citizensadvice.org.uk/about-us/our-work/policy/policy-research-topics/post-policy-research-and-consultation-responses/post-policy-research/parcels-league-table-2023/
A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations, according to Citizens Advice.
A third in the last month?
Either package delivery is way, way worse in the UK than in the US, or the phrasing here is designed to get a high numbers. Like, if they had a package stolen in just the last month, that seems like an incomprehensibly-high number. If the question was "did you have a package delivered to a place where someone could have stolen it", that seems like another story.
It looks like Amazon at least has Amazon Locker service in the UK, and I can't imagine that people would be having things delivered to their home at all without requiring a signature at delivery if theft were that high.
EDIT: Is this a third of shoppers that complained to Citizens Advice? Because this sounds like it's not that they're polling a sample of the general population, but that they take in reports from people who have had a problem of some sort:
Got any numbers? Citizens Advice reports 22,787 visits to its lost and stolen parcels webpage last month, 48% up on the previous year.
If so, that'd make a lot more sense, but also make the number much less meaningful.
EDIT2: At least last year, for the entire year, they apparently gathered a number that had about a third of the general population have a package be left in an area where it might be stolen:
In addition, over 20 million people (38% of all UK adults) have received a ‘Sorry you were out’ card despite being home, resulting in some parcels being left in insecure places like doorsteps and bins.
That I could believe, but that's just leaving the thing at the door where it might be stolen rather than it being stolen, and it's over the course of a year, not a month.
A third in the last month?
Either package delivery is way, way worse in the UK than in the US, or the phrasing here is designed to get a high numbers.
It gives the criteria in the article:
A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations
So, yes, it's very broad.
Given the fact that large parcel volumes mean the delivery drivers have little time to do anything fancy, it's a surprise more people haven't said they had an issue. Amazon, especially, are notorious for not giving their drivers enough time and I often see their parcels just left on the doorstep, which most people wouldn't think us very secure.
I was having a discussion on lateness in the pub at the weekend (the fun we have!) and I am pretty sure companies goose the numbers by setting the date a day over when they can get it to you, so they leave themselves some wiggle room if anything goes wrong. It also, handily, pushes people to use the express delivery option where available.
EDIT: Is this a third of shoppers that complained to Citizens Advice? Because this sounds like it’s not that they’re polling a sample of the general population,
I believe this is a survey done on behalf of Citizens Advice.