this post was submitted on 23 Sep 2023
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I have recently started a new position and am required to use an app that has three Facebook trackers, one of them being a Facebook location tracker according to Exodus App Privacy in order to get your food when it would literally work perfectly fine ordering to a real cashier or shit even a website rather than having to download an app.

I have also read many stories of people that live in apartments that require them to use a mobile app for god damn LAUNDRY. All you need, is a card reader, and it will work perfectly fine like it has been for the longest time.

Privacy concerns aside, it is just annoying that you need this app and that app and this app and that app and it just clutters space on your phone. Security concerns too as now they have all of this additional info on you online, such as your phone number your email your real name, instead of just your credit card info like a card reader would have. And I am willing to guarantee that their security model is absolute horseshit because they have such a small team of engineers working on the app and the servers.

Literal enshitification

Magne

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[–] radix@lemmy.world 176 points 1 year ago* (last edited 1 year ago) (15 children)

A person's music taste seems to crystalize at some point in their teenage years. The bands you loved at 15-17 are probably the bands that you'll love forever.

Likewise, I'm finding that my relationship with information services as a whole probably crystalized a while ago, and the new era of "apps for every individual thing" is just wholly unappealing. Give me a web browser to interface with your information. If I can't get it done with that, I'm more likely to move on to some even older tech and skip your product altogether.

Now if you'll excuse me, I'm late to bingo. And get off my lawn.

Me: "seems to" "at some point" "probably" while making a minor, secondary point. Others: Severely Triggered

[–] NENathaniel@lemmy.ca 45 points 1 year ago (2 children)

I'm doing my best to constantly listen to new music every week to keep fresh and malleable in my taste

[–] expatriado@lemmy.world 32 points 1 year ago (1 children)

yea, discovering is part of the fun

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[–] Scrof@sopuli.xyz 25 points 1 year ago (2 children)

Dunno I can't stand the music I listened to in my teenage years.

[–] A_Random_Idiot@lemmy.world 15 points 1 year ago (1 children)

I dont listen to anyone I liked as I kid cause they all came out as sex traffickers and pedophiles.

now I just listen to disney music, and waiting for the inevitable horror revelations with regards to those.

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[–] RaivoKulli@sopuli.xyz 18 points 1 year ago (1 children)

The bands you loved at 15-17 are probably the bands that you'll love forever.

Thank god that wasn't the case. Listened to some awful shit as a kid

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[–] centof@lemm.ee 68 points 1 year ago (1 children)

I realize you may just be venting but consider complaining to your college administration either via your student council or by yourself.

It should not be the norm to have to tell a stranger where you are to eat food.

You are paying for your education even if you are doing so via a loan and that gives you the right to tell them how you feel about them invading your privacy. In college and in jobs authority figures routinely try to control you and it is worth learning to take a stand against such abuses.

[–] chunkystyles@sopuli.xyz 11 points 1 year ago (1 children)

They literally could not give over fuck less. They are probably being paid or otherwise are getting done other kind of kickback to push these apps. Colleges are...I hesitate to say greedy, but let's call it "capitalistic".

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[–] DocMcStuffin@lemmy.world 57 points 1 year ago (8 children)

I went to college before it was app everything and our student id's were smartcards. Dining plan associated with the smartcard. Just stick it in the reader when you show up and you're good. You could put cash on your card then use it for the vending machines or laundry or any little incidental on campus. If you needed cashed added to your account, your parents could go online and do it, or you could. That was the only online component. The entire system just worked without any fuss or privacy concerns or anything.

[–] Whisp@kbin.social 18 points 1 year ago (1 children)

That's how it worked at Uni for me too. Basically like a preloaded debit card that also was a security card to let me in/out of buildings. Pretty convenient actually.

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[–] guyrocket@kbin.social 49 points 1 year ago (6 children)

How can people push back on this insanity? I don't want 500 goddamn apps on my phone nor do I want 500 accounts on "portals" or what fucking ever your calling it today.

I agree with OP, but how do we resist the borg?

[–] Whisp@kbin.social 14 points 1 year ago* (last edited 1 year ago) (1 children)

I try to buy from small local retailers whenever I can.
They generally don't have the resources for apps like that, and/or they dont care to track their customers like that.
Plus you support the local economy. Win win.

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[–] Cihta@lemmy.world 42 points 1 year ago (2 children)

An app in itself isn't a bad thing.. it's the requirement that is wrong. Everything these days does seem to be geared around data mining and control. That well has to be getting awfully dry because it's getting worse and worse.

You can't even use many products without having an app that needs to be connected online so it can read your contacts and searches and such. Sites are getting harder to use if you have a DNS ad blocker or VPN on. Not sure where it ends..

[–] Black_Char@kbin.social 13 points 1 year ago (2 children)

It ends when out corporate overlords achieve the state of life depicted in Wall-E.

[–] pensa@kbin.social 12 points 1 year ago* (last edited 1 year ago)

No.

It ends when we eat our corporate overlords. I look forward to sprinkling Torgo's Executive Powder on my favorite dish.

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[–] kionay@lemmy.world 13 points 1 year ago* (last edited 1 year ago) (2 children)

I can only speak from the experience of one app at one company, but data we collected was for troubleshooting. Mainly because customers will email us stuff like "your app doesn't work!!!!! Worst company ever!!" And absolutely no identifying information whatsoever. To make matters worse they'll email with an email that they didn't give us as a customer so how in the world are we supposed to help‽
So we collect enough data so whoever in the company might need to help them can actually do so.
There's a lot of "this app is impossible to use!!!" That we find out with enough data collection is just them refusing to hit the GIANT button in the middle of the damn screen that would solve their problem. I hate users.
I believe we answered questions in the Apple and Google stores that says that we collect information and send it to 3rd parties (because analytics platforms are technically 3rd party) but not to sell it. I don't know if that distinction is clear on the stores though.

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[–] AnAngryAlpaca@feddit.de 38 points 1 year ago (4 children)

My favorite barber was booked out recently, so I just walked into the next one across the road, which looked new and had no customers inside. Asked for the haircut, and he said sure, what's your name and email address? I was confused and asked why he would need that, and he said it's for his app to book appointments and charge customers.

I walked out without getting a haircut.

[–] m_f@midwest.social 25 points 1 year ago

Good, that's the only way people like that will change

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[–] jackfrost@lemm.ee 35 points 1 year ago (2 children)

My apartment complex wants me to download some third-party app just to pay my rent, instead of using their perfectly serviceable web portal. I assume they're getting a data harvest kickback that's buried in several layers of fine-print legalese, which will be used to send me targeted spam and junk mail. And that data will be sold and re-sold to other parties ad infinitum. Whatever they can collect about my personal life, for sale to any asshole with enough cash in their pocket. Fuck that. I shouldn't have to deal with this bullshit just to keep a roof over my head.

[–] grabyourmotherskeys@lemmy.world 16 points 1 year ago (1 children)

I was visiting family in the city I grew up in and we decided to go to this place that now charges for parking. It's a city lot. I figured I have to get this app to park. The city app.

First, it was a nightmare of horrible bad UX and half-assed customization. Second, it took about 15 minutes of bs to pay for parking (time outs, a couple 2fa's, we need you to use a social but we haven't set up that login path correctly). Finally, get parking paid, my wife is losing her mind thinking I'm an idiot because it took so long, and then the spam calls started. I literally wasn't into the building and I was getting spam texts and robo calls. I'm not talking "goods and services I might like" , this was "Canadian border services has determined you have unpaid fines" voicemails and "hi, i just found your number again can u text" type stuff. Just wild.

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[–] thecam@lemmy.world 34 points 1 year ago (2 children)

I refuse to use services that demand you use their app.

Services only need a website for the most part, not only is this easier for development cost but it is simplier to create a mobile friendly website instead of creating an Android app, iOS app and a desktop app.

[–] CatsGoMOW@lemmy.world 10 points 1 year ago (2 children)

To be fair, there are frameworks like Flutter nowadays that let you build your app once in one language and it will build/compile an iOS, Android, and web app for you.

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[–] dual_sport_dork@lemmy.world 31 points 1 year ago

And related, if your hardware product requires me to create Yet Another Account just to plug it into my computer and have it work, I'm returning it.

[–] dylanmorgan@slrpnk.net 31 points 1 year ago (2 children)

Funny you mention enshittification, I just watched a talk from Cory Doctorow who coined that term and he pointed out the reason for insisting on an app is that it means you can’t block ads without violating the DMCA. Browsers can have adblocker extensions, apps cannot (unless you hack them.)

[–] flumph@programming.dev 24 points 1 year ago (5 children)

it means you can’t block ads without violating the DMCA. Browsers can have adblocker extensions, apps cannot (unless you hack them.)

I imagine this is just going to lead to more people using DNS ad blockers. My phone literally can't access your ad server, sorry.

[–] DAMunzy@lemmy.dbzer0.com 21 points 1 year ago (3 children)

Private DNS FTW!

dns.adguard.com

On Android:

  1. Swipe down and select settings (the gear)
  2. Search for: DNS
  3. Select Private DNS.
  4. Select Private DNS again.
  5. Select Private DNS provider hostname.
  6. Enter: dns.adguard.com
  7. Select Save
  8. Enjoy most ads being blocked in apps.
  9. Might work poorly on public wifi (Walmart wifi for example doesn't work with a private DNS set).

On Apple:

  1. Fuck if I know.
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[–] Krakova@kbin.social 30 points 1 year ago (10 children)

My apartment “upgraded” us to digital locks and now we have to use an app to unlock our door. I was so pissed the entire time they were installing them. I don’t like the idea that the locks could run out of battery and keep us out, and I feel much more insecure in my apt. It also feels like our comings and goings can be spied on now. I hate this future.

[–] SmashingSquid@notyour.rodeo 12 points 1 year ago

The worst part of that is if your apartment management company gets phished then that person can now get into everyone’s apartment without setting off red flags to other residents since they can just unlock and walk right in.

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[–] eumesmo@lemmings.world 29 points 1 year ago (1 children)

Can't agree more. And the issues go beyond data harvesting. For example, recently, I lost my phone and carried on for a while without it, only to realize we're building a society in which we are slowly losing our citizenship rights if we don't have a phone. I found myself locked out from many things, and having to go so many alternate routes, that I had to get a new phone quickly.

It all happened so subtly, and I saw it happening, but still, it's hard to believe we came to this point without the people manifesting some sort of opposition. I get even more worried about the developing countries, where not everyone can properly afford a phone.

I think we are the frogs being boiled in the pot of enshittification

[–] TootSweet@lemmy.world 22 points 1 year ago (2 children)

I opened a bank account at Bank of America. Apparently it was just a matter of course to make people install the BOA app before opening an account. I practically had to fist fight them to get them to drop it. It was like they got commissions for every app install or something. Scary, honestly.

At least I learned from the experience that "I actually don't have the Play Store on my phone" isn't a good way to get them to drop it. I guess next time I get hard sold on an app, I'll go the "I'll decline the app, thanks" route. We'll see whether that works or not.

[–] PRSXFENG@lemmy.world 13 points 1 year ago (3 children)

I wonder if "oh I'm using some Nokia dumb phone" would have gotten them to stop

[–] TootSweet@lemmy.world 9 points 1 year ago (1 children)

I figured "my phone's weird and I don't have the Play Store and can't really install the app" would do it, but it really really didn't.

Two different people pressured me to install the app. Both pressured me hard to show them (not at the same time, one after the other) that I didn't have the Play Store. (And, yeah, I should have walked out before it got that far, but I'm not proud to admit I didn't.)

The second one pressured me hard to go to such-and-such URL and download the BOA app in a way that didn't require the Play Store. (Honestly, I was an extremely late adopter of smart phones. I didn't and still don't really fully know my way around them. And didn't know you could just download an APK via a browser and install it. To be fair, I guess I still don't know that for sure, because it didn't work when this guy got me to do it.)

After that didn't work I was like "it's not like BOA doesn't have a web app, right?" and hevery disapprovingly told me "but you know the web app isn't secure." I can't say I've been literally shocked speechless many times in my life, but this was is one of them. (This was after I told him I'm a software engineer by trade. In fact, I'm a web developer and I'm the web application security guy on my team. Ha!)

I think "it won't work on my phone" made these folks go into tech support mode. That surprised me. I figured they'd be fairly tech inept and not really want to get into a whole technical discussion. Which is why I'm thinking "I'd rather have a buffalo take a diarrhea dump in my ear than install your app" might bypass the "tech support" conversation to the distainful lecturing one.

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[–] JoJoGAH@lemmy.world 20 points 1 year ago* (last edited 1 year ago)

I went to join Planet Fitness, they insist on an app. They watched me leave. Kroger charged more than advertised, ooooh it was a digital coupon only available through the app. I left the item with the cashier. Order out? Only on an app? I guess I didn't want to eat that so much anyway.

Edit to add: I don't know how we are going to deal with apps that are forced upon you, that feels really gross especially if you are younger, like at your school. Forced commodification should be illegal.

Not going to do it, it feels controlling and abusive and I've worked too damn hard to let that shit go on.

[–] CancerMancer@sh.itjust.works 17 points 1 year ago (6 children)

Just put my oldest child in school this year and I had to download FOUR apps. Four fucking apps. Why? This could have been a Progressive Web App and a push notification service. There is no need for this.

[–] WarlordSdocy@lemmy.world 9 points 1 year ago (1 children)

I think a lot of the time for universities it's cause they're not building their own custom tools for this stuff, just using off the shelf solutions that they can implement locally. So they just grab one app or system for each different thing they need instead of building one connected one.

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[–] clonedhuman@lemmy.world 15 points 1 year ago

Anyone with any power or any product is going to milk every single penny they can out of every single interaction they have. There are no ethics in business. No one cares about your privacy, and they only care about laws if they think they'll lose money by breaking them. Otherwise, these laws don't exist for them because they get in the way of more money.

We're a world where the biggest fucking cunts also have the biggest market share of our culture.

[–] ThatHermanoGuy@midwest.social 14 points 1 year ago

It really makes me sad more of these services haven't embraced PWAs. Being able to run your app protected by uBlock origin is truly the best of both worlds.

[–] aceshigh@lemmy.world 14 points 1 year ago

i want to go to a restaurant and get a physical menu, instead of having to dl an app using a QR code.

[–] rdyoung@lemmy.world 13 points 1 year ago (4 children)

Are you using apple or android? If you are using android check out adguard. It runs a local VPN and filters that shit out. I've actually had to white list some apps like geico because it broke them and they weren't using (as far as I can tell) any fb or other data collection trackers.

[–] pineapplelover@lemm.ee 13 points 1 year ago (1 children)

While this is the recommended way for us tech savvy people to block trackers, it still doesn't change this enshitification shift with data harvesting apps.

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[–] obinice@lemmy.world 13 points 1 year ago

If you're feeling angry, there's an app for that :-)

https://play.google.com/store/apps/details?id=com.calm.android

[–] ChrislyBear@lemmy.world 12 points 1 year ago (3 children)

And furthermore: Most of these shitty apps are nothing more than overblown API clients. Which means they didn't want to build a website and operate a webserver, so instead you provide the processing power for the UI yourself. These apps usually can't do anything on their own, if you are offline, becaue all the value is generated remotely by the actual server.

The modern software experience sucks much!

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[–] MargotRobbie@lemmy.world 11 points 1 year ago

I insist on doing as much as I can on my mobile browser to reduce the number of apps I have and only use apps that I feel are useful. Forcing me to use an app for trivial things just means I won't use your service at all.

Works pretty well, and one of the things I like about Lemmy is that the mobile browser experience is perfectly fine, it's good in its simplicity.

[–] scytale@lemm.ee 10 points 1 year ago* (last edited 1 year ago) (6 children)

As a musician, I have to maintain an artist account on all the major social media platforms. It’s frustrating that a lot of features for posting only exist on their respective mobile apps instead of making them available on the web version where I have all of them neatly arranged in tabs on my laptop browser. Instead, I had to install all their apps on an extra phone (because I don’t want those things on my primary personal phone). Not to mention how hard it is to edit content on a tiny phone screen instead of a full browser window on a laptop.

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[–] j4k3@lemmy.world 10 points 1 year ago

It took me a a couple of years and 3 phones before I started using Graphene OS as intended without many extra apps at all. Doing everything in vanadium without any stalkerware is far better. After nearly a year of heavy daily use, the battery still lasts two days on a charge with a decent margin of battery left by day two.

If you ever take a deep dive into the AOSP user permissions space and learn how it achieve an idiot-user "safe" environment, you'll see why everyone wants their own stalkerware user app for data mining. In a nutshell, the app dev is similar to a Linux user within their app's sandbox. They have as much or more privileges than the user in that space. Additionally the zygote launcher automatically loads most apps into memory all the time on Android to supposedly save init response time. In practice, it is a fraction of a second and completely irrelevant on human time. It's just an excuse to run stalkerware 24/7 IMO

[–] Hamartiogonic@sopuli.xyz 10 points 1 year ago* (last edited 1 year ago)

Sounds very hackable. Have you considered getting a degree in information security and penetration testing? All you have to do is hack all the systems to give you free lunches and access your neighbors laundry and anything else you can think of. Then write a thesis about how you spent several years messing around with the world around you. It’s science if you write it down.

[–] Extrasvhx9he@lemmy.today 9 points 1 year ago

Honestly its fucking annoying literally had to make several user profiles just for my work life and my other invasive activities

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