this post was submitted on 16 Jan 2025
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Disability

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A community for people who self-identify as having a disability - physical, mental, neurological, or otherwise.

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Doug Paulley’s efforts have led to the ombudsman issuing what appears to be its highest-ever compensation award for a failure to provide assistance, opening the door to more generous payments for countless future disabled passengers.

He began his campaign because he was frustrated at the ombudsman’s failure to award a fair level of compensation to disabled passengers who had faced discrimination when trying to obtain passenger assistance on a rail journey.

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