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HP bricks ProBook laptops with bad BIOS delivered via automatic updates — many users face black screen after Windows pushes new firmware (www.tomshardware.com)

submitted 5 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.

This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.

At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Overall, this isn't a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we're seeing it in full force with forced, bugged BIOS updates that kill laptops.

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[–] terminhell@lemmy.dbzer0.com 1 points 5 months ago (1 children)

If it's not a touchscreen, it's fairly easy to repair. Still shouldn't have broke in the first place, but it's just the back panel cover.

I've repaired hundreds of laptops across multiple vendors on all kinds of damage, fwiw.

[–] Aux@lemmy.world 1 points 5 months ago (1 children)

Touchscreens are also easy to repair, they just have two more wires in the ribbon, that's all.

[–] terminhell@lemmy.dbzer0.com 1 points 5 months ago (1 children)

Depends on the model. Some are more involved than others.

[–] Aux@lemmy.world 1 points 5 months ago (1 children)

Yeah, agree. But it doesn't have to be that way. Some companies are just lazy, sadly.

[–] terminhell@lemmy.dbzer0.com 1 points 5 months ago

There's been a few models I've tried repairing in the field, and it would have required a likely damaging of the end of the WiFi antenna wires (at the very least). Some will have this effectively thick copper tape that's soldered onto the end of the WiFi wires, and the glue is very aggressive.

And again, some you can peel off without too much trouble, but some not as easily. Granted the vast majority of my repairs were onsite at the customers home/business.