this post was submitted on 16 Apr 2024
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Fuck Slack, Google Chat and Workplace.
Companies abuse it's use instead of using emails and tickets, it's fucking chaos.
Yeah let's make people contact us through this public chat, all at once, I'm sure it won't be a fucking mess.
You can write to me by chat but no ticket no help
Yeah, channel management is super important. It's useful to have a full featured chat client that can integrate into other systems, but it's important to know what the limitations are. We use Slack for internal chat only (no customers) and it works pretty well for our use case but with all the integrations available it could easily get out of hand if we let more people manage it.