this post was submitted on 02 Apr 2024
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Microsoft opens a "high priority" bug ticket in ffmpeg, attempting to leech the free labour of the maintainers (trac.ffmpeg.org)
submitted 7 months ago* (last edited 7 months ago) by Sibbo@sopuli.xyz to c/programming@programming.dev
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Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer's comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won't get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

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[–] AA5B@lemmy.world 2 points 7 months ago* (last edited 7 months ago) (1 children)

Ok, this time I read the full ticket, so ….

  • They used the software in compliance with provided license
  • opened a bug report on the provided system
  • cooperate with the maintainer to diagnose
  • then when it was user error, they asked where they should have found the doc?
  • then some asshole pasted a huge graphic in the bug report demanding money

I love to hate on Microsoft too, but I only see one asshole here

[–] phoenixz@lemmy.ca 2 points 7 months ago

The point is that a multi billion dollar company, known for squashing and sabotaging open source projects, wants a bug fixed quickly. The open source software that they make big money from has an issue and they COULD just sponsor it, get a support contract, whatever, but instead they want priority because reasons?

If it was a random user, then whatever. The entire point is that this is not a simple random user.