this post was submitted on 25 Mar 2024
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Just to be an awkward git, one of the best but also the worst jobs I've had was working for BT as the emergency operator - you know, the goon that answers with "Emergency, which service?" when you dial 999 or 112.
Genuinely loved that job, but it paid an absolute pittance. It was both fast paced ad fulfilling, but some of the shit that you hear still rattles my cage even today. Most of the calls were a blur while the job was getting done well, but some of them made you feel pure helpless slow-motion despair while you tried every trick in the book to fast track a particularly horrible call to the appropriate service.
I'm glad I did it but I absolutely wasn't ready for the emotional devastation that it caused, and still caus es.
10/10 would do again A+++++
Can you share some funny calls if you ever received them?
It's been a while, but there's some clear time wasters - a guy phoning in demanding the police because he had bees in his attic, a dude wanting to phone the police because he didn't like the circus he went to, all sorts of menial bollocks borne out of people unable to manage their own lives. Most of the time, the standing instruction was to pass the call to the requested agency - at the end of the day, we were only listening to a snapshot of what's happening, so we weren't in a position to make a judgement of whether they really needed an ambulance or police attendance or water fairy or not.
The EISEC system used to pick up landline addresses (and sometimes mobile addresses if the mobile operator signed up to the scheme), but also automatically provided public phone box details. There was one phone box serial number that used to strike dread into you, because by the time your eyes set on the number and your neurons were firing thinking "oh no, I recognise that phone box number...", this prolific caller had already started ranting about the new world order, how we're all being led down a path of damnation and that we should repent, all this bollocks. That was one of the few times we could drop calls actually, where they quite clearly weren't listening to us and weren't in any immediate audible need of help or danger.
Some of them were real headscratchers - someone phoning from a landline wanting the coastguard because something had capsized... in Birmingham.
Unfortunately, most of the nonsense calls were a result of an already creaking social care system - people phoning in experiencing severe mental health issues, hallucinating and all sorts; some because they felt like they had nowhere else to turn; and some were just lonely and wanted to speak to someone. I did Operator Assistance calls too (where you dial 100 from a BT landline) and a good chunk of those were old men and women who just wanted someone to speak to. If I was killing time, I'd quite happily chat shit to them for five minutes, on the understanding that as soon as the dot matrix board showed a 999 call queued, they were yeeted and the emergency call was taken.
I learned a lot about the world, myself, and how to speak to folk to get what you want in the world without being a complete penispump to someone on the other end of the phone.
Sorry about the long post.
Remember the Cant. ✊🏽