this post was submitted on 17 Feb 2024
77 points (95.3% liked)
Programming
17378 readers
458 users here now
Welcome to the main community in programming.dev! Feel free to post anything relating to programming here!
Cross posting is strongly encouraged in the instance. If you feel your post or another person's post makes sense in another community cross post into it.
Hope you enjoy the instance!
Rules
Rules
- Follow the programming.dev instance rules
- Keep content related to programming in some way
- If you're posting long videos try to add in some form of tldr for those who don't want to watch videos
Wormhole
Follow the wormhole through a path of communities !webdev@programming.dev
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
It sounds like they are working in a standard contact center, to me. It's sad how much control/surveillance contact center managers wield over the agents. There are good companies out there, but for contact centers, they are unicorns, not the norm. The norm is "track every second, scrutinize any time waste".