Technology

59308 readers

5092 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

750

Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world

68 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

you are viewing a single comment's thread
view the rest of the comments

[–] Ephera@lemmy.ml 23 points 9 months ago (1 children)

I could see this simply resulting in every chatbot having a disclaimer that it might be spitting straight bullshit and you should not use it for legal advice.
At this point, I do consider this a positive outcome, too, because it's not always made obvious whether you're talking with something intelligent or just a text generator.

But yeah, I would still prefer, if companies simply had to have intelligent support. This race to the bottom isn't helping humanity.

[–] fedroxx@lemmy.world 5 points 9 months ago (1 children)

That won't hold up, though.

[–] AnActOfCreation@programming.dev 4 points 8 months ago

I don't know about that. From the article:

Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.