this post was submitted on 11 Feb 2024
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The problem with the concept of "Quick one off questions go to discord" concept is when the second through infinite people have the same question or issue. Discord isn't crawled by search engines, and it ties up support staff/developers with answering repeat questions. Nevermind the time zone issue.
Like, I get that conversation isn't as dynamic, but you can always schedule a time to chat dynamically.
I hang out in the Python discord quite a lot and it seems to work well for this purpose. I will say that Python's core library and many of the most popular packages are well documented, so it's definitely not a case where discord is the main source of knowledge and that's a good thing. However, a lot of people on there are new to development and don't know where to start, so we answer their beginner questions while teaching them how to search the docs for answers.
The moment I see the same question popping up more than a couple of times is an indication that it should be documented by somewhere that is actually indexed by search engines, normally the website/faq/docs/wiki as it is clear there is something missing.
To me, as part of a small team/project, it feels so much better to be able to use chat for every day communication just as I would at work. It allows a lot more expression in communication than forum posting. It has really helped us have a good sense of community and teamwork we might have not otherwise had.