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Can I refuse a repair from AppleCare if they quote too much? (pricefield.org)

submitted 1 year ago by skymtf@pricefield.org to c/apple_enthusiast@lemmy.world

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I'm planning in mailing my macbook into apple, the issue is they couldn't tell me exactly if it was going to be a level 2 or level 3 repair? If its a level 3 I honestly don't want to pay it but at a level 2 I would be fine to pay it.

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[–] brewdtype@lemmy.world 3 points 1 year ago

I believe they were answering “No”, you are not charged a fee just for them to evaluate it and offer a repair price.

Which is true. Apple does not charge any fee for evaluation of a repair. If you bring/send your device to an Apple Authorized Service Provider, however, they are free to charge what they’d like for this.