this post was submitted on 25 Jan 2024
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I'd wager most of it isn't shoplifting anyway. It's items not scanning, being put in the bag, and either the scales don't pick it up, or a staff member comes along and just swipes their little pass because they're really not paid enough to give a fuck.
M&S doesn't even have scales in the self checkout. They just rely on the customers being middle class enough to not steal anything.
I almost walked out of a Sam's club with a smallish item hidden away but the door lady spotted it. It was a complete accident on my part. I always felt my routine of counting items in basket vs the receipt was fulIproof but it's not.
Media needs to stop this framing when customers don't even realize they are missing scans. Have stores thought about hiring more employees?