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Man sues Macy’s, saying false facial recognition match led to jail assault (www.washingtonpost.com)

submitted 9 months ago by gAlienLifeform@lemmy.world to c/technology@lemmy.world

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Retailers increasingly are using facial recognition software to patrol their stores for shoplifters and other unwanted customers. But the technology’s accuracy is highly dependent on technical factors — the cameras’ video quality, a store’s lighting, the size of its face database — and a mismatch can lead to dangerous results.

Archived at https://web.archive.org/web/20240124124645/https://www.washingtonpost.com/technology/2024/01/22/facial-recognition-wrongful-identification-assault/

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[–] ikidd@lemmy.world 14 points 9 months ago

It was investigated. They opened an internal investigation and when it became obvious the investigator was going to blow it open, they cancelled the investigation 2 days before the report was going to come out.

Seriously, it's really looking like the entire board over several years should face jail time.