this post was submitted on 10 Jan 2024
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The popular language-learning app Duolingo cut 10 percent of its contracted translators last month amid a push to integrate generative AI into its services, multiple outlets have reported.It's another alarming turn in an increasingly AI-laden labor market in which company leaders continue to implement automated technology wherever they can — often, as in this case, at the cost of human jobs.
According to Bloomberg, the firings were doled out just a few weeks after Duolingo bragged in a November letter to shareholders that the company was harnessing AI to produce "new content dramatically faster."
Duolingo also reportedly uses AI to generate some of the voices heard in various in-app language scripts and to prompt AI-generated feedback to users.
To make matters even more depressing: in a late December Reddit thread, a site user claiming to be one of the fired Duolingo translators alleged that their former team's remaining contractors are now tasked with simply checking AI-generated text for errors.
Trusting translation AI — meanwhile pushing remaining contractors to fact-check presumably high numbers of those "dramatically faster" content outputs — may well come at the cost of such nuance, potentially flattening the learning process and rendering language robotic.
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