this post was submitted on 07 Jan 2024
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A Boring Dystopia
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ordering on phones / kiosks is far far better in every way - no awkward interactions, you can see the price of everything, take as long as you need, see the ingredients in everything, see what you can modify / at what price, you know you've entered it accurately, etc.
only people against it are technology-reticent boomers whose only joy comes from bossing around underpaid workers. unfortunately we have a lot of those in the US; they also think seeing people being humiliated like this is actually smart business and a blessing unto the workers. and this particular chain heavily caters to those sorts of people
I don't like having to use public touchscreens. People are filthy and never wash their hands. I don't want to touch the same things they do.