Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
They are actively anti-linux for some reason.

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[–] HonorIsDead@lemmy.world 4 points 11 months ago

They have the money and the technical talent to make a good launcher. They just appear to choose not to.

This is completely the case. You can't tell me the makers of Unreal Engine couldn't figure out how to replicate at least some of the more commonly used features of Steam. Of course they can do it. Someone somewhere in the corporate ladder decided they don't need the extra features to compete with steam. Maybe burning money on the exclusivity contracts and game giveaways will work out in the long run, but I doubt that when they flat out said they're spending more money than they earn in their 800+ person layoff just a few months ago.