this post was submitted on 08 Dec 2023
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My wife bought a new Pixel 8 recently from Google Fi. They sent a Pixel 6a for some reason. She attempted to work with their incompetent, powerless, disconnected and foreign support for a week to get something to happen, desperately reaching out every day for someone to just tell her what was happening. Then, she just purchased a new one because you can't go longer than that without a phone.
Then it was 2 more weeks of them failing to issue a refund for the original wrong phone, trying to ship another phone that she no longer needed, and simultaneously trying to bill her a penalty for not yet activating the phone that was originally shipped.
All it would take is one person who had information, authority, and a modicum of understanding. Nope. That is not a thing that can be achieved through any level of escalation at Google anymore.
Nokia had the same problem recently during a recent issue. They have intentionally made it impossible to solve issues. This is what some companies want. Don't buy from them.
That's what credit card chargebacks are for.
You’re not wrong, but doing a chargeback is a good way to get yourself yeeted off a service. I would not be surprised at all if Google suspends your account permanently if you chargeback, which is a huge issue if you rely on any of their services.
Update: yup, did some quick searching and found anecdotal reports of account suspension or deletion following a chargeback.
It's a wonderful way to be permanently locked out of your Google account, that's for sure.