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HP executive boasts that its controversial ink subscription model is "locking" in customers
(www.techspot.com)
this post was submitted on 05 Dec 2023
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Technology
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For me it's a big F you to HP and it has been that way for a many years now. I loved their HP 4250 series laser printers for work. Those things were work horses, almost every part could be replaced, and the toner was cheap for what it put out. I had various HP multifunctions after and they were just garbage. Updates breaking them and disabling them. Not being able to function without all ink and the ink being very expensive.
Canon and Epson came in second for me on the F you list. I had some great Canon multifunctions but Canon would just abandon them on the support side. If a windows update came along you would lose the ability to use the printer.
Epson was a true pain in the ass as the driver would constantly break and need to be reinstalled or it would reinstall itself each update and switch back to the default settings. When dealing with many of them in a office environment it was a hell.
The one special gem that deserves it's own place in hell is the Xerox 7855. That was one of the worst POS they ever made. It was a contract service unit. It was always breaking down, there was never a tech available to fix it, and when they did fix it, it was not long before it broke again. We paid a lot up front for the thing.
We had a office party where we rolled it off the shipping deck in the warehouse into the parking lot below. There wasn't a dry eye in the place. Tears of joy. We never used Xerox again after that.
The multiple home office brother printers we bought just seemed to work. Next time I need to outfit a factory it will be Brother. I currently have a small brother "inkvestment" multifunctions that works great at home due the little printing I need. Comes with a ton of ink and it was cheaper than replacing the ink in my last printer.