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Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)

submitted 11 months ago by NoisilyMarvellous@alien.top to c/apple@hardware.watch

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Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

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[–] NoisilyMarvellous@alien.top 1 points 11 months ago (1 children)

The phone is still great, I have to admit with gritted teeth.

But, Apple is getting to the point where its products & services are case by case, not universally good.

My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.

[–] Science_Matters_100@alien.top 1 points 11 months ago

I was excited to get the watch. It’s awesome for driving, no question!