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Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)

submitted 11 months ago by NoisilyMarvellous@alien.top to c/apple@hardware.watch

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Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

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[–] Akrevics@alien.top 1 points 11 months ago (6 children)

IANAL but in their own summary of their trade-in terms and conditions they state

Apple or Vendor may refuse, cancel, or limit the quantity of any trade-in transaction for any reason.

so afaik, wouldn't/couldn't that be read as what's called rescission? especially in good-will on their part within minutes of the agreement being signed? there's no logic in any possible way one could try to scam them that I could think of by doing this with a £0 valuation.

[–] NoisilyMarvellous@alien.top 1 points 11 months ago (1 children)

Hadn’t heard that word before. From what they said, their systems don’t allow it to be cancelled.

Can’t possibly be a scam given it’s a 0 value, as you say

[–] Akrevics@alien.top 1 points 11 months ago (1 children)

which I get, them probably being a low-wage customer service worker, but maybe forward you on to manager or legal or something that would deal with this with you lol

[–] NoisilyMarvellous@alien.top 1 points 11 months ago (1 children)

I tried - maybe I had (more) bad luck and got the worst customer service rep of all time

[–] Science_Matters_100@alien.top 1 points 11 months ago (1 children)

IANAL, but from a few grad courses in law, iirc to be valid the contract must be reasonably equitable. Also, IDK where you live but where I am, ALL contracts that aren’t immediately fulfilled may be cancelled within 3 days. Worth checking into this. Your experience has made short work of my exploration of the new Pro. I don’t want amy i-anything now. Gotta learn what else is out there. GL, don’t bend over!

[–] NoisilyMarvellous@alien.top 1 points 11 months ago (1 children)

The phone is still great, I have to admit with gritted teeth.

But, Apple is getting to the point where its products & services are case by case, not universally good.

My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.

[–] Science_Matters_100@alien.top 1 points 11 months ago

I was excited to get the watch. It’s awesome for driving, no question!

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