this post was submitted on 06 Nov 2023
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What would you use to remotely support a computer with "LAN" access? (programming.dev)
submitted 1 year ago by lambda@programming.dev to c/linux@programming.dev
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I have a few family members that I help support. For instance, I installed Linux Mint on my grandmother's PC. She doesn't know any different and my young cousin doesn't understand it so he finally stopped giving it viruses. I used to use TeamViewer to take over her PC when she needed support but I got my account banned because they believed I was using it commercially. Oh well!

I have Tailscale installed on the computers. This gives me SSH access. What would you suggest? RDP? Something else?

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[–] SwingingTheLamp@midwest.social 5 points 1 year ago (2 children)

I believe that Linux Mint supports RDP, built in. You just enable it in the System Settings. Is that not workable?

[–] notfromhere@lemmy.one 4 points 1 year ago (2 children)

In my experience, RDP locks the screen for anyone at the physical machine. It sounds like OP is wanting a simultaneous screen sharing.

[–] SwingingTheLamp@midwest.social 3 points 1 year ago (1 children)

That's odd. It does not lock the local user out on Ubuntu, and allows simultaneous use.

[–] notfromhere@lemmy.one 1 points 1 year ago

Sounds like a good option then!

[–] thejodie@programming.dev 1 points 1 year ago* (last edited 1 year ago) (1 children)

I think that screen lock is really only the case in Windows. Most linux vnc and rdp servers either run their own completely separate X session or share the console session.

[–] notfromhere@lemmy.one 1 points 1 year ago (1 children)

True enough for VNC but we’re specifically talking about RDP, which is supported by Linux Mint.

[–] thejodie@programming.dev 1 points 1 year ago (1 children)

That's on me for typing vnc when I meant rdp, but nevertheless it's true for both.

[–] notfromhere@lemmy.one 0 points 1 year ago

I see. GP said the same. Thanks for sharing!

[–] lambda@programming.dev 3 points 1 year ago (1 children)

I hadn't tried it yet. I was just asking to get a census of what's popular before I dug in too deep.

[–] SwingingTheLamp@midwest.social 2 points 1 year ago

Gotcha. As usual with Linux, there are lots of ways to crack the nut. I would be inclined to go with the built-in option, in this case. Less likely to break.