this post was submitted on 29 Oct 2023
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They don't really market their refund policy. And, I know they have a 2 hour playing window. However, what if you're really into the game and you play 2.5h non-stop not realizing and they you decide to refund but can't. Sometimes it can take up to 10 hours to actually evaluate if a game is good. Some games have tutorials which can take 1-2 hours if you read everything and play at a slow pace at which point you're locked out of refund. I don't support their refund policy at all actually.
I would say its reasonable as it applies to all games even the indie ones that can end within an hr so any higher and people might start abusing it.