this post was submitted on 11 Oct 2023
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That's appalling customer service.
Can you elaborate? I've never experienced this and would like to understand how they do it.
I've had this multiple times.
Tried to leave a big detailed helpful negative review and it gets flagged for being suspicious, with no copy of the review attached so I have to write it all again. And then it gets removed again.
I just looked in my emails. The exact phrasing was "We have reviewed our decisions and concluded that the product you received is authentic. As a result, we removed your review specific to this product. This ensures other customers see reviews that reflect the current shopping experience."
Most recently it happened with a body trimmer, where I never questioned the inauthenticity, and then a zojirushi travel mug that I genuinely believe was a fake, and attached a lot of evidence.
Give it 2 stars instead of 1.
And never read the 5-star reviews.
Amazing. Thanks for the description.
They've blocked my review on a shower chair that was absolutely not rated for what they said. I nearly fell on my butt and my skinnier partner said it was too wobbly. They've blocked the negative review 5 times saying I questioned the authenticity of the product and they have confirmed it. I knew it was Medline brand. I've had to file a FTC complaint which I expect to be worthless.