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I gotta call bullshit. I've no doubt that they have a robust team on the IT side that branches into BAU, Devops, Ops, CSC, and Neteng....but to really put it into perspective that staff could run the show with 500 people. That's also factoring in a good rotation for on-call and backshifts. The other 1500 are broken up into marketing, strategy, administration, and a bunch of other bullshit like "convergence". I'm sure they have vendor management, government relations, and a few other trappings....but the vast majority of what they have is stupendously useless.
They have developers working on shit nobody wants, nor will they ever use. The way companies work in this day and age is the epitome of resource waste and bullshit job titles. I'm pushing back on that notion. There's something, sure, but 2k people's worth is a tremendous waste. You're not off base being surprised it isn't more too, as many companies simply waste more time and salary on stupid worthless shit that doesn't benefit the company or its mission, and it's often at the behest of the board and/or investors who do risk management and growth strategy (that seldom pans out).
I dont disagree. Big companies tend to suffer from more and more departmental departmental bloatover time. You end up with project managers managing projects of other project managers, and holding meetings to plan the meetings you're planning.