Unpopular Opinion
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Please help me understand. What's in your opinion the reason why a competitive disadvantage would be this widespread?
Not the person you replied to, but there is a sit down burger bar near me that I quite enjoy. This place is popular with third party deliveries. I like to go, sit at the bar, and have a burger and beers. I stopped going to the place because every time I go the bar is full of delivery drivers waiting on food to be ready for delivery. We're talking probably 20 orders per hour. I don't so much mind the delivery people, but they come and go so frequently, they often lurk about because they want to get going, and they distract the bartender so she can't do her job well.
The business is making more money by having more sales, but the impact on the dine in experience is so terrible that their delivery gains are likely muted by the loss of dine in business. The only thing corporate sees at the end of the day is that there were more sales transactions which means they made more money, they don't see the business they lost by having a poor dine in experience.
Because the companies are still making money off it because even though it's a complete shit show customers still use it.
It boils down to the customers which is why this was directed at them. If you use these services you're the sole reason they still exist.