this post was submitted on 16 Sep 2023
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I've had acceptable support for the pixel phone. I forget what went wrong, but I had a problem with one of my pixels, needed repair and they replaced it when it was just shy of two years old.
It sucked, because I had to send it to Hong Kong from Australia, and they then promptly sent me a replacement. But I was 5 days without a phone.
With Apple support, they have local presence and I've had same-day repair.
I have no intention of shifting away from Google. Their cloud service is great. I pay for it and my only complaint is there are stricter privacy policies on gsuite accounts that mean some Google services are incompatible. Which is a very clear endorsement of the old adage 'if you aren't paying for the service, you're the product'.
I've heard this story: https://www.theguardian.com/technology/2022/aug/22/google-csam-account-blocked
Imagine your primary email is no longer accessible. Your memories (images/video) is no longer accessible that dates back to 2014.
I am scared it might happen to me, so I am strongly considering moving away from Google products.
Yes, writing this from my pixel. Luckily, I can flash alternative OS to my Pixel, so I don't really mind having Pixel, but Google services? Nooo....
I am in the Apple ecosystem, but this strategy is universal. Every month I am reminded by my calendar to make a backup. That means:
A Photos export to flat file format for photo and video
An iCal backup (easily imported elsewhere)
A vCard backup of contacts
A bookmark backup
A to do list export by pasting to a .md
Same for notes
I like the easy way an ecosystem lets all my things play nice together, but I don’t want to be beholden to it. This is an acceptable workaround to me.
At the very least, periodic visits to Google Takeout.