this post was submitted on 12 Sep 2023
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Their Twitter is even leaning into the "answering questions" angle. Just frame the backlash as a result of ignorance, rather than people being reasonably upset by a situation they understand perfectly well. Then they dodge inconvenient questions about things like malicious automated downloads. Of course, they're happy to "listen to feedback." Not act on it, of course, but the social media person is happy to scroll past whatever you have to say!