this post was submitted on 16 Aug 2023
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I also don't fully understand why people are so furious. Yes it's some pretty serious alligations from Madison yes, and some dumb faults has happened from overworked stressed employees because of some bad company policies. Manny big companies have these issues at some point but you don't hear about it because it's handled internally or the company just slowly dissolves. LMG are at least open and a million times more transparent than I've seen many other companies be. Then own up to their mistakes now and are at least trying to fix things. Shutting down for a week is pretty drastic and for me it shows that they care.
It's not owning up if you've been caught red-handed, denied any wrongdoing, and only made an apology video once your subs started tanking. At this point it just feels like damage control.
Monetized apology video with self promotion. That is also important.
TLDR: The LTT fan base has a culture of calling out bad actions by the company not because they hate them but because they hold them to standards.
A small company Billet Labs sent them a prototype to test. That prototype was designed for a 3000 series graphics card. LTT didn't have that card at hand so they asked if it was ok to use a 4000 series card. Billet said they could try but it wasn't designed for their card. LTT published a review of the prototype based on a scenario it wasn't designed for and Linus told people it was a bad product. They later agreed to return it to Billet. They ended up auctioning it off at a convention (where some of Billet's competition was).
Ultimately LTT paid an undisclosed amount to Billet. The actual damages of selling off a start ups only prototype (possibly to their competition) after agreeing to return it, after telling people not to buy a product (which was only a prototype) based on how it performed in a situation it wasn't intended to be in is unmeasurable. They could have effectively destroyed years of work and killed the future of those people.
Linus said he didn't use the correct card because it would have cost ~$800. The issue isn't that he didn't buy that correct card it's that he didn't decide to not publish a video on it if he couldn't do it right.
On a podcast the other week Linus praised the LTT fans for not just agreeing with everything he does, creating a toxic positive feedback loop. This is them calling him out on his errors.
Yes other companies make these same terrible decisions. But their bad actions don't justify LTT's bad actions.
Minor correction, but Billet sent them a 3090; they lost it. It was found and returned eventually but yeah.
They threw shit at a small company by testing their product the wrong way.
I get that. It's not cool. Very much not cool. But everyone makes mistakes or do some stupid shit like this at some point on their lives and should at least have a chance to make things right no?
They did have a chance. Linus took the chance to respond by making excuses and deflecting blame. For fuck's sake, he said they did not sell the prototype, they auctioned it off. That's not even a valid excuse.
That's true. And I generally don't agree with the practices that have happened. I just hope they'll at least get their shit together and get better at treating their hard working employers. I'm not so much of a pitchfork and torch guy and generally hope for the good in people. LMG certainly got a slap in the face now and a wake-up call it must have been. I just hope it's enough.