this post was submitted on 03 Aug 2023
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Technology

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[–] Arbiter@lemmy.world 11 points 1 year ago (1 children)

I guarantee that survey only served to be used against the CSR and has no baring on internal policy.

[–] housepanther@lemmy.goblackcat.com 4 points 1 year ago (1 children)

I made it clear in the survey to praise the Adobe Engineer that worked with me today to finally resolve the issue. She was actually the picture of competence and backend knowledge. When my end user hung up, I actually asked her if she lived near me in my state because I was going to recommend her for an engineering position with my agency. I was truly that impressed. The rest of Adobe can get fucked with sandpaper for all I care.

[–] Arbiter@lemmy.world 2 points 1 year ago (1 children)

That’s fair! I just don’t think feedback beyond CSR rating is read, lol

You're probably right. But I wanted it documented in case she got blamed she can say, "Read the comments."