this post was submitted on 26 Dec 2024
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I always tell people that decent customer support is not a crutch to have poor quality assurance. Customer support should be the answer only when something unexpected and unpredictable happens, not the answer after a screw up that should have been caught with internal testing, smart processes and auditions. If I'm a customer and I buy something that broke in transit, you taking the product back and sending me a new one is the bare minimum, what should have been done is to predict and safeguard against the product breaking in transit. And only in the case of clear misconduct by an agent at the logistics company can such a thing be forgiven as the responsibility over the fuckup is on the other company that hasn't trained their employees properly and/or might not be providing a mentally/physically safe work environment.