this post was submitted on 20 Nov 2024
82 points (96.6% liked)

Shows and TV

416 readers
65 users here now

Open discussion of Media / Shows / Television

  1. Be nice
  2. Don't go off topic
  3. Don't rage farm

Other communities

We are still open to mod application, please comment on this post: https://lemm.ee/post/40675177

founded 3 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] sevan@lemmy.ca 7 points 2 days ago

I tried to sign up for a 3 month trial that came with my TV. I had to create an account on my phone or PC. No problem. Then I had to validate my account somehow? It was essentially impossible to do without an Apple device. I went through tier 2 and tier 3 support, nobody could figure out how to activate my account. They wanted me to send screenshots of my error messages, but I could only submit them through my activated account.

After a few days I got an email saying my account was permanently locked. I called about that and they put in a ticket to have my account unlocked. Another few days and an email saying my ticket request was denied. I called to have them delete my account, they said I could only initiate that request by logging into my activated account. Most incompetent service I've ever encountered (not the customer service agents, the people who created such a horrible process).