this post was submitted on 22 Jul 2023
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Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI (thedeepdive.ca)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

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[–] stackcheese@lemmy.world 2 points 1 year ago* (last edited 1 year ago) (1 children)

"basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.

[–] phx@lemmy.ca 1 points 1 year ago (1 children)

No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.

Think "Have you restarted your modem? What lights are showing? etc"

[–] stackcheese@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

a